Josue Torres Pagan
Palmyra
Summary
Dynamic Operations Manager at DHL Supply Chain with a proven track record in streamlining processes and enhancing efficiency. Skilled in team leadership and conflict management, I successfully developed training programs that elevated staff performance. Bilingual in Spanish and English, I leverage my expertise in operations management to drive results and foster a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Operations Manager
DHL Supply Chain
01.2021 - 10.2022
- Streamlined operational processes, enhancing workflow efficiency across distribution channels.
- Led cross-functional teams to optimize supply chain performance and meet client demands.
- Developed training programs for staff, fostering skill development and operational excellence.
- Manage and communicate the Welcome Center's weekly schedule of eight associates to ensure coverage is arranged.
- Motivate and train the onboarding supervisor to continuously improve knowledge and fully understand EDCIII's policies and procedures.
- Conduct weekly 1:1 meetings with each associate to maximize productivity, develop relationships, and cross-train associates into new job functions.
- Update site training SOPs, train new hires as certified train-the-trainers.
- Managed 7 supervisors on the shift, with 2,000 associates, in 1.6 million square feet, and 8 taskers and 4 jockey drivers.
- Track employees' attendance and punctuality, addressing and resolving problems quickly, and communicating with them. Support functions such as HR, Payroll, IT, and WMS.
- Act as Labor & Facility Supervisor: oversee export shipments, high-priority orders, reworks, create daily labor goals, plan roster for the shift, and move labor throughout the warehouse as needed to meet labor goals.
- Take part in interviewing new hires and internal applicants.
- Helping in developing associates and supervisors to the next step in their careers.
Operation Supervisor
DHL Supply Chain
03.2017 - 06.2022
- Implemented cost-reduction strategies resulting in significant operational savings.
- Mentored staff on best practices, enhancing team productivity and engagement.
- Developed and monitored KPIs to assess performance and drive continuous improvement.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Group Coordinator
DHL Supply Chain
05.2014 - 07.2019
- Developed and maintained project timelines, prioritizing tasks to optimize workflow efficiency.
- Led training sessions for new team members, fostering a collaborative learning environment.
- Championed a culture of continuous improvement within the group, inspiring team members to seek opportunities for growth and development.
- Monitored progress towards established goals throughout the duration of projects, adjusting timelines or reallocating resources when necessary to stay on track for success.
- Provided ongoing support to team members, addressing concerns promptly and offering solutions to ensure optimal teamwork and progress towards objectives.
- Organized training sessions for team members on various topics relevant to their roles, enhancing skills development and job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Delegated tasks strategically and monitored progress for timely completion.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Trained and supervised event staff to complete tasks on time.
- Developed and distributed event surveys to gather feedback and assess event success.
- Created detailed timelines and budgets for events to meet all deadlines.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Facilitated open lines of communication between group members and upper management, bridging gaps in understanding and fostering collaborative decision-making processes.
- Maintained high standards of professionalism in all group interactions by modeling effective communication skills and respectful behavior towards colleagues.
- Collaborated with cross-functional teams to develop innovative strategies for achieving project goals within tight deadlines.
Education
High School Diploma -
Elvira M Colon
Santa Isabel PRSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Time Management-employee reviews,schedules,coaching and followups as needed
- CSCS,CSCM Certified
- Fluent in Spanish and English
- Conflict Management
- Team Leadership and team building
- Proficient in Microsoft office,OutlookDocuments,Power point Google slides
- Certified as Supervisor Academy
- CPR Certified
- Red Prairie and RF system
- Kronos
- DLX system
Timeline
Operations Manager
DHL Supply Chain
01.2021 - 10.2022
Operation Supervisor
DHL Supply Chain
03.2017 - 06.2022
Group Coordinator
DHL Supply Chain
05.2014 - 07.2019
High School Diploma -
Elvira M Colon