Journey Wooten

• Prepared treatment rooms, sterilized instruments, and maintained infection-control standards for patient procedures.
• Scheduled appointments, confirmed visits, and supported front-desk coordination to reduce workflow disruptions.
• Utilized my experience at the Front desk to efficiently communicate between the clinical team and the Front Desk.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

• Maintained excellent hospitality via phone calls, email, or in- person interactions.
• Tackled sensitive situations such as account balances, treatment cost, and insurance questions with empathy and compassion with patients leaving satisfied.
• Proficient in Open Dental software clinically and at the the Front Desk.
• Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
• Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.

• Maintained stockroom organization to support efficient product retrieval and restocking.
• Processed inbound shipments, verifying counts, tags, and merchandise condition in timed environment.
• Operated POS and handheld inventory systems to track product movement accurately.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Assisted customers by finding items quickly to boost store satisfaction rates.

• Supervised daily store opening and closing procedures, ensuring compliance with operational and security standards.
• Monitored sales floor activity, prioritized customer needs, and supported smooth service flow during peak traffic.
• Coordinated cash handling, register accuracy, and safe deposit procedures to maintain financial integrity.
• Delegated associates on visual merchandising standards, zoning, and product presentation to support brand consistency.
• Took on stock managerial responsibilities to manage a safe back stocking room.

Penn Foster- Dental Assisting Program

Oct. 2025- Present

• 4.7 GPA