Jovan Burney
Philadelphia
Summary
Motivated professional always looking for ways to enhance efficiency, productivity and profitability of company operations. Knowledgeable about administering budgets, updating records, and maintaining strict controls.
Resourceful Assistant Front Office Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth front desk operations and enhance guest satisfaction.
Overview
23
23
years of professional experience
Work History
Home Health Aide
Help At Home Health Care
Philadelphia
06.2020 - Current
- Assisted in ambulation and exercise routines for clients.
- Provided companionship and monitored health condition of clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Transported clients to doctor appointments and social events.
Front Office Manager
Days Inn Hotel
Philadelphia
12.2025 - 02.2026
- Managed daily front office operations ensuring efficient guest services.
- Supervised front desk staff and provided training on customer service standards.
- Coordinated room assignments and handled guest check-ins and check-outs.
- Oversaw inventory management of supplies for front office operations.
- Maintained accurate records of reservations and cancellations in the system.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Assistant Front Office Manager
Inn At Penn
Philadelphia
06.2003 - 06.2023
- Performed cashiering duties such as handling payments from customers.
- Responded promptly to customer inquiries via telephone or email.
- Investigated customer complaints and took corrective action when necessary
- Supervision Staff, scheduling, Billing
- Management over Bell staff
- Coverage for Housekeeping Management
- Enforced safety regulations among front office staff members.
- Maintained accurate records of guest accounts using property management system.
- Provided leadership by setting an example for other employees to follow.
- Supervised night audit process including reviewing reports for accuracy.
- Assisted guests with reservations changes or cancellations as needed.
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Verified accuracy of charges on guest folios at check-out time.
- Participated in recruitment activities such as interviewing potential candidate's
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
Assistant Front Office Manager
Doubletree By Hilton
Philadelphia
01.2021 - 06.2021
- Developed strategies for improving customer satisfaction ratings.
- Created reports related to guest feedback surveys and service quality metrics.
- Resolved billing discrepancies in a timely manner.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06-1994
Some College (No Degree) - Business Management
Community College of Philadelphia
Philadelphia, PASkills
- Workflow Optimization
- Complaint Handling
- Microsoft Office Suite
- Employee Management
- Employee Supervision
- Sales Support
- Staff Supervision
- Front Desk Operations
- Concierge services
- Property Management Systems
- Operations Management
- Communication Management
- Customer Service
Timeline
Front Office Manager
Days Inn Hotel
12.2025 - 02.2026
Assistant Front Office Manager
Doubletree By Hilton
01.2021 - 06.2021
Home Health Aide
Help At Home Health Care
06.2020 - Current
Assistant Front Office Manager
Inn At Penn
06.2003 - 06.2023
High School Diploma -
Simon Gratz High School
Some College (No Degree) - Business Management
Community College of Philadelphia