Jovana Hoyos
Bethlehem
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
General Manager
Chipotle
Bethlehem
01.2025 - Current
- Oversaw daily operations to ensure efficient restaurant functionality.
- Trained and supervised team members on food safety protocols.
- Coordinated inventory management to maintain consistent stock levels.
- Developed service and sales strategies to enhance customer retention and revenue.
- Implemented staff schedules to optimize workforce productivity.
- Monitored financial transactions for compliance with company policies.
- Conducted routine audits of internal controls to ensure financial accuracy.
- Delegated tasks to staff, establishing priorities and goals.
Service Manager
Chipotle
Moosic
02.2023 - 01.2025
- Streamlined workflows with team to enhance service speed.
- Reviewed inventory levels and ordered supplies to maintain stock availability.
- Delegated daily work tasks to ensure alignment with project goals.
- Collaborated with customers to provide tailored solutions for service needs.
Front Desk Manager
Lion Reborn
Nis
03.2020 - 11.2023
- Coordinated guest reservations and maintained booking systems for accuracy.
- Managed guest check-in, check-out, and payment processes efficiently.
- Performed cashier duties, processing payments and resolving discrepancies promptly.
- Handled incoming calls and collaborated with staff to fulfill customer requests.
- Oversaw cash and credit card transactions at front desk for accountability.
- Supervised front desk operations to enhance customer service delivery by hotel staff.
General Manager
Vila Castio
Petrovac
09.2017 - 03.2020
- Optimized labor costs by developing staff schedules aligned with service demands.
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Tracked monthly sales to produce reports for strategic business development planning.
- Maintained vendor relationships to secure advantageous pricing on supplies and materials.
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
Education
BBA - Business Administration
University Of Massachusetts Global
CA 10.2023 - 12.2025
Skills
- Project management
- Customer service
- Financial tracking
- Team leadership
- Inventory control
- Staff training
- Budgeting practices
- Operational efficiency
- Labor cost controls
- Profit and loss accountability
Certification
- Serv Safe Certification
Timeline
General Manager
Chipotle
01.2025 - Current
BBA - Business Administration
University Of Massachusetts Global
10.2023 - 12.2025
Service Manager
Chipotle
02.2023 - 01.2025
Front Desk Manager
Lion Reborn
03.2020 - 11.2023
General Manager
Vila Castio
09.2017 - 03.2020