Joy Villa
Zieglerville
Summary
Dedicated and hardworking individual with over 10 years of customer service experience, complemented by hands-on experience in team management, tutoring, and operations. Possesses strong work ethics, excellent communication skills, and the ability to multitask effectively. U.S. citizen with full work authorization, committed to contributing my diverse skills and experience to your team while continuing to learn and grow professionally.
Overview
18
18
years of professional experience
Work History
Personal Caregiver
Self-Employed
Glenmoore
09.2024 - Current
- Assist an elderly relative with daily activities including medication management, meal preparation and household chores.
- Monitor health conditions including oxygen levels and respond promptly to medical needs.
- Manage appointments, pay bills and transportation to medical facilities.
Cell Operator (Industrial Sewing)
FlagZone LLC
Gilbertsville
06.2020 - 08.2024
- Operated four industrial sewing machines to produce American flags, ensuring quality and adherence to work orders.
- Managed team members, trained new hires and coordinated daily production.
- Responsible for interpreting work orders, maintaining accurate paperwork and documenting metrics.
- Participated in shipping and fulfillment tasks, including order picking, labelling and packaging.
Customer Service Agent / Dental Benefits and Claims Supervisor
Sykes / Sitel / Foundever
Cebu City
04.2009 - 06.2019
- Provided customer service to clients across all fifty U.S. States regarding dental benefits, claims and eligibility.
- Managed complex claims inquiries, including insurance payments, denials and pending claims.
- Served as a Phone Supervisor, handling escalations and assisting junior agents.
- Trained new hires and led a team of approximately 20 junior agents as a Team Manager for three months.
- Conducted call monitoring, performance reviews, and weekly coaching sessions to improve team productivity.
Private Tutor
Self Employed
Cebu City
08.2007 - 03.2008
- Tutored an elementary student in various subjects, helping improve her academic performance.
- Provided specialized English language tutoring to a Korean student, enhancing language skills through customized lessons.
Fast Food Crew Member
Greenwich Pizza
Cebu City
05.2007 - 07.2007
- Delivered excellent customer service in a fast-paced environment.
- Managed order taking, food preparation and maintaining cleanliness.
- Developed teamwork and multitasking skills during busy hours.
Education
Bachelor of Arts - English Literature
Cebu Normal University
Cebu City, Philippines03.2009
Skills
- Excellent customer service and communication skills (oral and written)
- Strong organization and time management skills
- Leadership and team management
- Computer literacy
- Fast learner, adaptable and hardworking
- Bilingual: English, Filipino (Tagalog), Cebuano
- Ability to multitask and work independently
Timeline
Personal Caregiver
Self-Employed
09.2024 - Current
Cell Operator (Industrial Sewing)
FlagZone LLC
06.2020 - 08.2024
Customer Service Agent / Dental Benefits and Claims Supervisor
Sykes / Sitel / Foundever
04.2009 - 06.2019
Private Tutor
Self Employed
08.2007 - 03.2008
Fast Food Crew Member
Greenwich Pizza
05.2007 - 07.2007
Bachelor of Arts - English Literature
Cebu Normal University
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