Joyce Middleton
286 W Madison St
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
PFS Auto Insurance
East Orange, NJ
09.2024 - Current
- Assisted clients in understanding policy options, ensuring informed decision-making regarding coverage needs.
- Managed incoming inquiries and provided timely responses, improving overall customer service efficiency.
- Conducted policy reviews to identify gaps in coverage, recommending suitable adjustments to enhance protection.
- Developed customer relationships, enhancing client retention and satisfaction through personalized service.
Customer Service Representative
Express Employment
Easton, PA
08.2022 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns, ensuring accuracy in data entry and transaction handling.
- Maintained knowledge of current promotions and products to inform customer decisions.
- Trained new team members on customer service protocols and systems usage.
- Utilized CRM software to track customer interactions and follow-up actions efficiently.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Shift4 Payments
Allentown, PA
05.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized CRM software to track customer interactions and follow-up actions efficiently.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed credit card transactions efficiently, ensuring accurate data entry and compliance with regulatory standards.
- Expedited problem resolution for clients, providing timely and accurate responses to inquiries.
Education
Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
Easton Area High School
Easton, PA06.2009
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Data entry proficiency
- CRM software expertise
- Organizational skills
- Team leadership
Timeline
Customer Sales Representative
PFS Auto Insurance
09.2024 - Current
Customer Service Representative
Express Employment
08.2022 - 02.2024
Customer Service Representative
Shift4 Payments
05.2015 - 07.2018
Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Easton Area High School