Joyce Torres
Levittown
Summary
Dedicated professional with expertise in patient scheduling and team leadership. Proven ability to enhance service efficiency and maintain high care standards.
Overview
26
26
years of professional experience
Work History
Superviosr/Receptionist
St Mary Plastic and Reconstructive Surgery
Langhorne
01.2023 - Current
- Supervised daily operations of patient scheduling and front office staff.
- Trained new employees on office protocols and customer service standards.
- Coordinated patient flow to enhance service efficiency and reduce wait times.
- Implemented quality assurance measures to maintain high standards of care.
receptionist
St Mary OB/GYN
Langhorne
02.2021 - 12.2022
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments using electronic health record systems efficiently.
- Maintained patient records, ensuring accuracy and confidentiality at all times.
Receptionist
Women's Health and Maternity Services
Bristol
08.1999 - 02.2021
- Greeted visitors warmly and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff members.
- Provided administrative support by preparing documents and reports.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
Harry S Truman High School
Levittown, PA06-1994
Skills
- Patient scheduling
- Team leadership
- Inventory control
- Verbal and written communication
- Handling deposits
- Schedule
Languages
Spanish
Limited
Timeline
Superviosr/Receptionist
St Mary Plastic and Reconstructive Surgery
01.2023 - Current
receptionist
St Mary OB/GYN
02.2021 - 12.2022
Receptionist
Women's Health and Maternity Services
08.1999 - 02.2021
High School Diploma -
Harry S Truman High School
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