Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennylee (Jennifer) Swatsworth

Shelocta,PA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings fifteen years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Skilled in hiring and recruitment, fostering high-quality teams, and delivering exceptional patient care while ensuring compliance with industry standards.

Overview

21
21
years of professional experience

Work History

Program Manager

George Jr Republic
11.2022 - 07.2024
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Leveraged project management processes and tools to define and execute projects.
  • Identified program obstacles and communicated possible impacts to team.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Interacted with customers and clients to identify business needs and requirements.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Built teams to address project goals and objectives for multiple projects.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.

Director of Psych Services

Community Guidance Center
07.2021 - 10.2022
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Recruited and developed quality individuals to develop accountable top quality staff.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Participated in management team meetings to discuss consumer status, census changes and consumers complaints or concerns.
  • Identified department issues to recommend corrective actions.
  • Implemented and developed policies and procedures for effective mobile medication management for Indiana county.
  • Recruited, hired and coached admin staff, nurses, and providers to offer high-quality, cost-effective care to all consumer.
  • Facilitated communication between outside agency to promote community success.
  • Participated daily in intake staffing and treatment plan coordination of all mental health and drug and alcohol consumers within agency.
  • Trained and providers on E/M coding
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Recruited top talent to maximize profitability.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Psychiatric Registered Nurse PRN

Torrance State Hospital, Commonwealth Of PA
01.2018 - 06.2021
  • Oversaw delivery of care for all patients on 300+ bed psychiatric unit, providing direct care to up to 26 patients, delegating nursing assignments and supervising team comprised of nurses, LPN's, Forensic Security Employees, and Psychiatric aides
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Administered medication and treatments to patients to observe and record responses.
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
  • Implemented stress-reduction techniques among staff, leading to improved job satisfaction and reduced absenteeism.
  • Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, improving patient recovery rates.

Registered Nurse/Clinic Manager

Westmoreland Dermatology Associates
06.2012 - 07.2018
    • Supervised, directed and motivated high-quality performance from nursing staff.
    • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
    • Reviewed department performance and adjusted coverage to compensate for changing conditions.
    • Exercised exemplary clinical judgment when making care decisions.
    • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
    • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physician and outside referrals.
    • Established and continuously optimized unit schedules and individual work assignments.
    • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.

LPN/Administrative Assistant

Summer Village Personal Care Home
01.2008 - 05.2012
    • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
    • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
    • Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
    • Cared for wounds, provided treatments and assisted with procedures.
    • Documented accurate and complete patient information to address patient problems and expected outcomes.
    • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.

Chiropractic Assistant

Bouma Chiropractic Clinic Pc
01.2004 - 01.2008
  • Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Scheduled patient appointments for multi physician chiropractic office
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

Bachelor of Science - Nursing

Lock Haven University Of Pennsylvania
Lock Haven, PA
05.2018

Associate of Science - Nursing

Lock Haven University Of Pennsylvania
Lock Haven, PA
05.2012

Diploma of Practical Nursing - LPN

Indiana County Technology Center
Indiana, PA
05.2010

Skills

  • Staff Leadership
  • Organizational strategy development
  • Staff development
  • Operations management
  • Remote team management
  • Strategic team guidance
  • Experienced with electronic health records
  • Hands-on patient support
  • Case management
  • Quality assurance
  • Hiring and recruitment
  • Training and mentoring
  • Patient education and counseling
  • Staff Management
  • Medication dispensing
  • Partnership development and maintenance

Timeline

Program Manager

George Jr Republic
11.2022 - 07.2024

Director of Psych Services

Community Guidance Center
07.2021 - 10.2022

Psychiatric Registered Nurse PRN

Torrance State Hospital, Commonwealth Of PA
01.2018 - 06.2021

Registered Nurse/Clinic Manager

Westmoreland Dermatology Associates
06.2012 - 07.2018

LPN/Administrative Assistant

Summer Village Personal Care Home
01.2008 - 05.2012

Chiropractic Assistant

Bouma Chiropractic Clinic Pc
01.2004 - 01.2008

Bachelor of Science - Nursing

Lock Haven University Of Pennsylvania

Associate of Science - Nursing

Lock Haven University Of Pennsylvania

Diploma of Practical Nursing - LPN

Indiana County Technology Center

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Jennylee (Jennifer) Swatsworth