Juan Carlos Alvarado Vanegas
Customer Service & Business-Oriented Professional
Panama City
Summary
Motivated and bilingual professional with experience in customer service, finance, and the cultural sector. Fluent in English and Spanish, with basic knowledge of Italian. Strong communication skills and adaptability.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Foundever
01.2025 - Current
- Provided credit card customer service for international clients
- Handled inquiries in English and Spanish using CRM tools
- Worked in high-pressure environment meeting KPIs
Stockbroker Assistant
Active Plus Consulting
08.2023 - 12.2024
- Assisted with market operations and client portfolios
- Performed administrative tasks related to financial management
- Gained insight into investment strategies and market behavior
Art Museum Guide
Contemporary Art Museum
11.2021 - 08.2023
- Delivered bilingual tours on contemporary art
- Educated visitors and supported cultural events
- Promoted art appreciation and visitor engagement
Customer Service Agent
Iqor Call Center
08.2019 - 01.2020
- Resolved customer queries via phone and chat in English
- Maintained service quality and achieved performance goals
- Utilized CRM platforms for data management
Education
High School Diploma - Humanistic and Business Management track
Saint Mary’s School
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- CRM & Call Center software
Customer service
Data collection
Team collaboration
Timeline
Customer Service Representative
Foundever
01.2025 - Current
Stockbroker Assistant
Active Plus Consulting
08.2023 - 12.2024
Art Museum Guide
Contemporary Art Museum
11.2021 - 08.2023
Customer Service Agent
Iqor Call Center
08.2019 - 01.2020
High School Diploma - Humanistic and Business Management track
Saint Mary’s School
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