Juan Guevara
Pamama
Summary
Professional oriented towards results and customer-centric with over [5 years] of experience providing exceptional service in various customer-facing roles. Proven track record of achieving high levels of customer satisfaction through effective communication, problem-solving, Expert in handling challenging situations and maintaining composure under pressure. Demonstrated ability to collaborate with team members and contribute positively to a dynamic work environment. I am looking to leverage my skills and experience to contribute to a customer-centric team in the [hospitality] industry.
Overview
6
6
years of professional experience
1
1
Language
Work History
Room Service Waiter
Sofitel Legend
Panama City, Panama
11.2022 - Current
- Demonstrated adaptability in handling diverse tasks such as preparing trays, setting up tables, and clearing dishes postservice.
- Enhanced guest satisfaction by promptly delivering food and beverage orders to hotel rooms.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained clean and safe work environment.
- Garnished completed orders and arranged foods to please customers.
- Verified accuracy and quality of orders before delivery.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Inspected dishes and utensils for cleanliness.
- Handled guest complaints professionally and efficiently, resolving issues quickly for positive outcomes.
Room Service Waiter
Sortis Hotel, Spa & Casino
Panama City, Panama
11.2019 - 09.2022
- Demonstrated adaptability in handling diverse tasks such as preparing trays, setting up tables, and clearing dishes postservice.
- Enhanced guest satisfaction by promptly delivering food and beverage orders to hotel rooms.
- Collaborated with housekeeping staff to ensure seamless integration of services for each hotel guest.
- Replenished condiments and other supplies at tables and service bars.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Processed customer payments to accurately record transactions.
Restaurant Waiter
Novotel Accor Hotel
Panama City, Panama
02.2018 - 10.2019
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
High School Diploma -
Instituto Naval Fernando De Magallanes
Panama City, Panama12.2016
Certificarte School -
Primer Ciclo De Chitra
Panama City, Panama12.2013
Skills
Technical Skills:
- Cash register and payment systems management
- Proficiency in using kitchen equipment (if applicable)
- Competence in handling reservation software or order systems
Customer Service:
- Excellent customer service
- Ability to handle challenging situations and solve problems
- Effective and friendly communication
Teamwork:
- Effective collaboration with colleagues and superiors
- Positive contribution to the work environment
- Ability to coordinate with other departments (eg, kitchen, management)
Organization:
- Efficient time management and multitasking
- Neat maintenance of the work area
Menu Knowledge:
- Familiarity with offered dishes and beverages
- Ability to provide accurate recommendations and descriptions
Communication Skills:
- Clear and concise expression
- Active listening to understand the needs and preferences of customers
Adaptability:
- Flexibility to work variable hours
- Ability to adapt to changes in the workflow
Timeline
Room Service Waiter
Sofitel Legend
11.2022 - Current
Room Service Waiter
Sortis Hotel, Spa & Casino
11.2019 - 09.2022
Restaurant Waiter
Novotel Accor Hotel
02.2018 - 10.2019
High School Diploma -
Instituto Naval Fernando De Magallanes
Certificarte School -
Primer Ciclo De Chitra
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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