Juan Guzman
5511 Rising Sun Ave, Philadelphia
Summary
Demonstrated success in delivering exceptional service and achieving high customer satisfaction. Skilled in managing inquiries, resolving issues, and fostering strong client relationships. Effective communication and problem-solving abilities support a customer-centric approach. Committed to exceeding expectations and ensuring seamless customer interactions.
Overview
5
5
years of professional experience
Work History
Chabur Accounting Services
Janitor
822 W Lehigh Ave, Philadelphia, PA 19133
01.2021 - Current
- Executed daily facility checklist for cleaning floors, glass entryway, bathrooms, and trash collection.
- Stored cleaning tools and equipment according to established protocols after use.
- Maintained cleanliness in lobby, office, and common areas throughout the building.
Autozone
Customer Service
3301 Aramingo Ave, Philadelphia, PA 19134
03.2023 - 07.2025
- Assisted customers in identifying and locating correct vehicle parts, ensuring satisfaction.
- Maintained accurate inventory records for efficient tracking of all available parts.
- Collaborated with mechanics and technicians to specify parts necessary for repairs.
- Managed high volume of incoming phone calls, addressing inquiries on part availability.
Doordash Driver
DoorDash
Philadelphia
01.2023 - 03.2024
- Delivered food orders efficiently, maintaining high accuracy and timeliness.
- Demonstrated strong memory for order details, enhancing customer satisfaction.
- Achieved excellent acceptance order rate, consistently meeting service expectations.
- Managed time effectively to maximize delivery volume during shifts.
Five Below
Stocking Shelves
4640 E Roosevelt Blvd, Philadelphia
05.2022 - 08.2023
- Restocked shelves and organized products in appropriate locations.
- Assisted with translation for Spanish-speaking customers and coworkers.
- Maintained early morning schedule for efficient pallet preparation and setup.
Teacher Assistance
CORA Services, Inc
8540 Verree Rd, Philadelphia, PA 19111
09.2021 - 02.2022
- Facilitated understanding of activities for children through supply provision and guidance.
- Managed student engagement during teacher absence to maintain classroom order.
- Provided essential supplies to enhance children's learning experiences.
- Supported children in accomplishing assigned tasks effectively.
Education
Bachelor of Science - - Computer Science
Widener University
true05.2027
High School Diploma -
Esperanza Academy Charter Highschool
301 W Hunting Park Ave, Philadelphia, PA 1914004-2023
Skills
- Customer Service Excellence – Friendly, patient, and experienced in handling customer needs and resolving issues efficiently
- Bilingual Communication – Fluent in English and Spanish; skilled in translating and assisting diverse clients and coworkers
- Time Management – Proven ability to manage tasks and meet deadlines in fast-paced, high-pressure environments
- Leadership & Initiative – Comfortable taking charge when needed and supporting team operations effectively
- Point-of-Sale (POS) & Cash Handling – Experienced with registers, processing payments, and maintaining cash accuracy
- Cleaning & Sanitation – Knowledgeable in maintaining clean, organized, and safe environments across different workspaces
- Inventory & Stock Management – Efficient in restocking, organizing merchandise, and maintaining inventory accuracy
- Navigation & Delivery Efficiency – Strong map awareness and route planning for timely and accurate deliveries
- Verbal & Written Communication – Clear, professional communicator with customers, coworkers, and supervisors
- Basic Technology Skills – Comfortable with computers, tablets, and apps used in retail and delivery settings
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Autozone
Customer Service
03.2023 - 07.2025
Doordash Driver
DoorDash
01.2023 - 03.2024
Five Below
Stocking Shelves
05.2022 - 08.2023
Teacher Assistance
CORA Services, Inc
09.2021 - 02.2022
Chabur Accounting Services
Janitor
01.2021 - Current
Bachelor of Science - - Computer Science
Widener University
High School Diploma -
Esperanza Academy Charter Highschool
Similar Profiles
Itzel MadrigalItzel Madrigal
Janitor at janitorJanitor at janitor
Kristofer GarvinKristofer Garvin
Nevada Blind Center at JanitorNevada Blind Center at Janitor
Daniel bolanosDaniel bolanos
Pritchard Industries Southwest at JanitorPritchard Industries Southwest at Janitor
Odile RodriguezOdile Rodriguez
Integrated Care Coordinator – Psychiatry & MAT at Nueva Vida Behavioral Center - Casa De Consejeria Y Salud IntegralIntegrated Care Coordinator – Psychiatry & MAT at Nueva Vida Behavioral Center - Casa De Consejeria Y Salud Integral
Caleb JaramilloCaleb Jaramillo
Live Studio Show Director at ACC on ESPN Network ExtraLive Studio Show Director at ACC on ESPN Network Extra