Juan Matos
Philadelphia
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Estate Services Superisor
City Of Philadelphia
08.2024 - Current
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
- Trained staff on best practices to enhance service delivery.
- Increased customer satisfaction with streamlined service procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Assistant Clerk (Estate Services)
Philadelphia Register of Wills
09.2023 - Current
- I work in the Estate Services department of the Register of Wills
- I did research and handled orders for files that span back to the 1700s
- I assisted customers in handling assets and estate matters
- I assisted clients in handling their estates by aiding in the filing of inventory, notices and status reports
Assistant Clerk (Marriage License)
Philadelphia Register of Wills
01.2013 - 09.2023
- Applied couples who were looking to get a marriage license in the state of Pennsylvania
- Scheduled appointments for couples to come in and apply via email
- Customer Service
Assistant Clerk (Marriage Records)
Philadelphia Register of Wills
12.2012 - 01.2013
- Research marriage records and certified them for public sale and record
- Worked with the public on walk in requests and mail requests
Education
High School Diploma -
International Christian Highschool
Philadelphia, PA06-2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Team building
- Relationship building
- Conflict resolution
Timeline
Estate Services Superisor
City Of Philadelphia
08.2024 - Current
Assistant Clerk (Estate Services)
Philadelphia Register of Wills
09.2023 - Current
Assistant Clerk (Marriage License)
Philadelphia Register of Wills
01.2013 - 09.2023
Assistant Clerk (Marriage Records)
Philadelphia Register of Wills
12.2012 - 01.2013
High School Diploma -
International Christian Highschool
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