Juan Molina
Philadelphia
Summary
Experienced with safely operating vehicles and managing passenger interactions. Utilizes strong navigation skills and adherence to schedules to ensure timely arrivals. Track record of providing exceptional customer service and maintaining vehicle safety standards.
Overview
4
4
years of professional experience
Work History
Paratransit Bus Operator
Total Transit Inc.
02.2025 - Current
- Operated paratransit vehicles safely, ensuring timely pickups and drop-offs for passengers with disabilities.
- Conducted pre-trip inspections to maintain vehicle safety standards and compliance with regulations.
- Maximized customer satisfaction with courteous service, assisting passengers with boarding and deboarding the bus as needed.
- Exhibited a high level of situational awareness while navigating through congested urban environments, ensuring safe passage for passengers and fellow road users alike.
Restaurant Manager
Raising Cane's Chicken Fingers
11.2022 - 02.2025
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Security Guard
Mainline Security
03.2022 - 09.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Reduced incidences of theft by implementing effective access control measures.
Sales Associate
Nike
05.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Philadelphia Military Academy At Elverson
05.2019
Skills
- Safe driving practices
- Positive attitude and demeanor
- Professionalism and punctuality
- Patience and empathy
- Defensive driving techniques
- Vehicle inspection
- Continuous learning mindset
- Wheelchair securement procedures
- Customer service expertise
Skills
- Customer Engagement
- Staff Management
Timeline
Paratransit Bus Operator
Total Transit Inc.
02.2025 - Current
Restaurant Manager
Raising Cane's Chicken Fingers
11.2022 - 02.2025
Security Guard
Mainline Security
03.2022 - 09.2022
Sales Associate
Nike
05.2021 - 03.2022
High School Diploma -
Philadelphia Military Academy At Elverson
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