Juan Bautista Beato Martinez
Santo Domingo
Summary
Field Service Engineer with a proven track record at SEMINSA (Philips Healthcare Business Partner in Dominican Republic). Specializes in troubleshooting and repair, coupled with exceptional customer service management. Achieved enhanced customer satisfaction through efficient problem-solving and effective on-site support. Skilled in equipment installation and adept at project management, demonstrating a strong blend of technical and interpersonal skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Engineer
SEMINSA
02.2012 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
Help Desk Technician
Opitel (Claro Dominicana)
03.2010 - 05.2011
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
Associate of Technology - IT
Instituto Tecnologico De Las Americas
Boca Chica, Dominican RepublicBachelor of Science - Computational Science
Universidad APEC
Santo Domingo, Dominican RepublicTechnician - IT & Software Development
Instituto Tecnico Salesiano (ITESA)
Santo Domingo10-2009
Skills
- Remote support
- Troubleshooting and repair
- On-site support
- Service documentation
- System diagnostics
- Customer service management
- Project management
- Field operations management
- Mechanical troubleshooting
- Equipment installation and repair
Certification
- Philips MR Achieva Platform FSE Certification
- Philips CT Brilliance Family Certification
- Philips CT Family One Certification
- Philips MR Ingenia Update Certification
- Philips MR Ambition Update Certification
- Philips MR Installation Certification
- Philips MR Magnet Deice Certification
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Field Service Engineer
SEMINSA
02.2012 - Current
Help Desk Technician
Opitel (Claro Dominicana)
03.2010 - 05.2011
Associate of Technology - IT
Instituto Tecnologico De Las Americas
Bachelor of Science - Computational Science
Universidad APEC
Technician - IT & Software Development
Instituto Tecnico Salesiano (ITESA)
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