Juaneece Clark
Pittsburgh
Summary
Dynamic labor relations professional with extensive experience at PPG Industries, specializing in contract negotiation and customer service excellence. Demonstrated success in enhancing employee satisfaction and building strong relationships, complemented by strong problem-solving skills. Proven ability to implement innovative solutions while ensuring compliance and quality control in complex project management.
Overview
45
45
years of professional experience
Work History
Independent Contractor
Juan'A Talk from Home, LLC
Pittsburgh
05.2003 - Current
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Resolved customer inquiries promptly via phone or email communication channels.
- Identified needs of customers promptly and efficiently.
- Managed quality control and maintained high level of customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained relationships with existing customers while seeking new ones.
- Audited company's legal documents to verify compliant policies and procedures.
- Built successful partnerships with other businesses in related industries.
- Determined consumer needs to provide products and services appealing to larger market.
- Managed daily operations of the business, including budgeting and financial reporting.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Facilitated training sessions for new employees on company policies and procedures.
- Implemented strategies to take advantage of new opportunities.
Labor Relations Specialist
PPG Industries, Inc.
Pittsburgh
05.1980 - 05.2001
- Worked closely with Human Resources staff members on various projects related to the maintenance of a positive employer and employee relationship.
- Negotiated collective bargaining agreements on behalf of companies.
- Prepared reports on labor relations activity for senior management review.
- Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.
- Facilitated new hire orientations, processed transfers and managed employee separations.
- Reviewed collective bargaining agreements to ensure compliance with labor laws and regulations.
- Responded to requests from union representatives regarding employee issues or changes in working conditions.
- Facilitated meetings between management and union representatives during contract negotiations.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Gathered information and statistics for economic and labor-related proposals.
- Maintained records of all labor contracts including wages, hours worked, benefits provided.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Executive Secretary
Bradford Business School
Pittsburgh, PA02-1980
Some College (No Degree) - English Composition
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Quality control
- Project management
- Budgeting
- Financial reporting
- Contract negotiation
- Labor relations
- Problem solving
- Relationship management
- Creative solutions
- Task prioritization
- Organizational skills
- Employee training
- Effective communication
- Market analysis
- Continuing education
References
References available upon request.
Timeline
Independent Contractor
Juan'A Talk from Home, LLC
05.2003 - Current
Labor Relations Specialist
PPG Industries, Inc.
05.1980 - 05.2001
Associate of Arts - Executive Secretary
Bradford Business School
Some College (No Degree) - English Composition
Southern New Hampshire University
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