Juanita Smith
Dravosburg
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Clerk 3
Pa State
Pittsburgh
05.2025 - Current
- Processed incoming documents and organized files for easy access.
- Assisted in managing office supplies and inventory levels.
- Answered phone calls and directed inquiries to appropriate departments.
- Maintained accurate records of daily transactions and activities.
- Supported team members with routine administrative tasks as needed.
- Prepared correspondence and reports using standard office software tools.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Senior/Faculty Secretary
CCAC
Pittsburgh
07.2023 - 04.2024
- Managed schedules for faculty, ensuring timely communication and efficient operations.
- Organized meetings, preparing agendas and distributing materials to participants.
- Coordinated travel arrangements for faculty, optimizing itineraries and accommodations.
- Maintained confidential records, ensuring compliance with privacy standards and regulations.
- Assisted in event planning, supporting logistics for academic conferences and workshops.
- Processed correspondence, responding to inquiries and directing communications appropriately.
- Supported budget management by tracking expenses and processing purchase orders efficiently.
- Facilitated onboarding for new staff, providing essential resources and information promptly.
- Scheduled appointments, interviews, conferences, and other events for faculty members.
- Facilitated communication between department chairs and other administrators.
- Processed reimbursement requests submitted by faculty members.
- Provided assistance during open house events or orientations for new students.
- Prepared agenda, meeting minutes, and reports for academic meetings.
- Assisted with special projects when needed.
- Coordinated travel arrangements for faculty members.
- Updated departmental information on the university website.
- Greeted visitors who came to meet with faculty members.
- Answered phone calls and responded to emails from students, staff, and external stakeholders in a timely manner.
- Performed data entry tasks related to student grades into the school's system.
- Organized and maintained filing systems for faculty documents.
- Maintained up-to-date records of faculty activities.
- Answered incoming calls promptly and directed them appropriately.
- Generated forms such as purchase requisitions and invoices.
- Processed new enrollment applications and tracked students' progress to foster academic success.
- Earned positive verbal and written feedback from parents regarding classroom instruction and student learning success.
- Efficiently managed day-to-day educational aiding operations, including lesson planning, student guidance, curriculum implementation and continuous improvement of industry best practices.
- Liaised with campus leaders to highlight program courses, achievements, and events, helping to strengthen recruitment efforts.
- Enhanced sensory-perceptual motor skills, language and cognition and memory development by employing educational strategies and techniques.
- Provided conflict resolution while moderating disputes and grievances between parties with goal of speedy and fair resolution.
- Led efforts to improve student retention and success rates through targeted interventions.
- Managed academic resources and materials, ensuring availability and up-to-date content.
- Facilitated professional development workshops for faculty to enhance teaching skills.
Heavy Cleaner
Duquesne University
Pittsburgh
12.2016 - 12.2022
- Cleaned classrooms and common areas to maintain a hygienic environment.
- Operated cleaning equipment such as floor scrubbers and vacuums effectively.
- Removed waste and recycling from designated areas on campus.
- Assisted with special event setups by preparing cleaning materials as needed.
- Reported maintenance issues to ensure timely repairs in facilities.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Ensured compliance with environmental standards during cleaning processes.
- Complied with all health codes while performing duties such as disinfecting food preparation areas.
- Followed detailed instructions from supervisor regarding specific tasks to be completed.
- Maintained inventory of cleaning supplies, restocked when necessary.
HUC
UPMC Mercy Hospital
Pittsburgh
09.2012 - 09.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Science - General Studies
CCAC
Pittsburgh, Pa 12.2019 - 12.2023
Certification - Medical Office Administration
Western School of Health And Business
Pittsburgh, PaSkills
- Document management
- Data entry
- Office software
- Schedule coordination
- RELATED SKILLS
- Front Desk & Reception Support
- Cross-Department Coordination
- Administrative & Project Support
- Database & Record Maintenance
- Meeting & Calendar Scheduling
- Mail & Document Processing
- Office & Supply Inventory Management
- Budget & Purchasing Support
- Compliance & Accreditation Documentation
- Strong Written & Verbal Communication
COMPUTER SKILLS
- MS Word Excel PowerPoint
- SmartSheets Adobe
- Kronos Q-Matic Informer
- Blackboard Web Now Navigate
- Perceptive Content Chrome River
- Ad Astra Arc Castle Branch
Timeline
Clerk 3
Pa State
05.2025 - Current
Senior/Faculty Secretary
CCAC
07.2023 - 04.2024
Associate of Science - General Studies
CCAC
12.2019 - 12.2023
Heavy Cleaner
Duquesne University
12.2016 - 12.2022
HUC
UPMC Mercy Hospital
09.2012 - 09.2014
Certification - Medical Office Administration
Western School of Health And Business