Judi Pittenger
Easton
Summary
Results-driven Branch Manager with a proven track record in enhancing customer satisfaction and team performance. Expertise in business development, risk mitigation, and compliance ensures operational excellence.
Dedicated Realtor known for fostering client loyalty and driving business growth. Expertise in compliance and operational excellence, leveraging strong interpersonal skills to build lasting relationships and achieve strategic business objectives.
Overview
20
20
years of professional experience
Work History
Licensed Realtor
Century 21
Bethlehem, PA
09.2024 - Current
- Cultivated strong relationships with buyers and sellers, enhancing customer satisfaction and loyalty.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Guided clients through complex real estate transactions, ensuring compliance with legal standards.
- Prepared and presented contracts and other legal documents to clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Branch Manager
PNC Bank
Blairstown, NJ
08.2021 - 04.2024
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented strategies to enhance customer service and improve team performance.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Relationship Banker
PNC Bank
Phillipsburg
10.2018 - 08.2021
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed tailored financial strategies for clients, promoting long-term financial health.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Branch Financial Sales Consultant
PNC Bank
Belvidere, NJ
09.2006 - 10.2018
- Developed tailored financial solutions to meet client needs and enhance customer satisfaction.
- Increased branch revenue by identifying cross-selling opportunities and promoting suitable products to clients.
- Improved customer retention rates through exceptional service and consistent follow-ups on client inquiries.
- Discussed financial options with clients and provided informed suggestions.
- Executed compliance protocols to ensure adherence to regulatory standards and minimize risks.
Education
High School Diploma -
Morris HIlls High School
RockawayCounty College of Morris
Randolph Township, NJSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Attention to detail
- Business development
- Risk mitigation
Timeline
Licensed Realtor
Century 21
09.2024 - Current
Branch Manager
PNC Bank
08.2021 - 04.2024
Relationship Banker
PNC Bank
10.2018 - 08.2021
Branch Financial Sales Consultant
PNC Bank
09.2006 - 10.2018
High School Diploma -
Morris HIlls High School
County College of Morris