My main interest is working from home providing excellent customer service or data entry
Judith Pickford
Philadelphia
Summary
Adept at navigating complex tax landscapes, I leveraged my expertise in tax law interpretation and strong communication skills at H&R Block to enhance compliance and client satisfaction. By focusing on tax process improvement and fostering teamwork, I significantly contributed to operational excellence without compromising on professionalism or attention to detail.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
55
55
years of professional experience
1
1
Certification
Work History
Senior Tax Analyst
H&R Block
12.2007 - 02.2025
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
- Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
- Advised internal partners on adherence to federal and state tax regulations and laws to promote corporate legal compliance.
- Attended continuing education and [Type] courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Assisted [Type] managers in planning and execution of short-term and longer term goals and objectives.
- Increased [Type] departmental effectiveness through adoption of quality improvement standards and unit performance evaluations.
- Managed multiple client accounts concurrently, prioritizing tasks effectively to meet tight deadlines during busy seasons.
- Enhanced tax compliance by accurately preparing and filing federal, state, and local tax returns for businesses and individuals.
- Provided expert guidance to colleagues in handling complex tax scenarios, improving overall team performance.
- Maintained confidentiality of sensitive client information while adhering to strict ethical standards throughout all aspects of work history section job duties.
- Developed strong relationships with clients by providing excellent customer service and addressing their concerns promptly.
- Prepared detailed reports outlining clients'' taxable income, deductions, credits, and other relevant information for review by management.
- Trained junior staff members on best practices in tax preparation, fostering a supportive learning environment within the team.
- Maintained regulatory compliance by staying up-to-date on changing tax laws, regulations, and reporting requirements.
- Researched tax issues and stayed current on all federal and state tax laws.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Tax Examiner
Internal Revenue Service
01.1985 - 12.2006
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
- Investigated and pursued delinquent accounts.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Established solid relationships with taxpayers by addressing inquiries promptly while demonstrating knowledge of current tax laws.
- Maintained up-to-date understanding of changing tax codes by attending professional development seminars and training sessions regularly.
- Recommended financial solutions in relation to tax implications.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Negotiated payment plans tailored to individual circumstances, promoting successful resolution of delinquent accounts.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Researched tax issues and stayed current on all federal and state tax laws.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Attended continuing education and [Type] courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Computer Operator
Web Silver Manufacturing Co
08.1980 - 05.1984
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Bookkeeping Administrative Assistant
Dasco Roofing
06.1970 - 09.1979
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
Education
No Degree - Computer Programming And Accounting
Bucks County Community College
Bucks County PennsylvaniaSt. Hubert's Catholic High School For Girls
Philadelphia, PA06-1964
Skills
- Strong communication skills
- State and local taxation
- Tax process improvement
- Tax law interpretation
- Time management capabilities
- Tax compliance expertise
- Critical thinking aptitude
- Tax return preparation
- Staff training
- Accounting principles
- Tax compliance
- Tax credit utilization
- Income tax expertise
- Payroll tax compliance
- Tax research proficiency
- Verbal and written communication
- Multi-state tax returns
- Research and documentation
- Tax return filing
- Regulations and compliance
- Skilled in [software]
- Proficient in [software]
- Transaction tax preparation
- Multi-state tax review
- Detailed documentation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Decision-making skills
- Effective communication
- Adaptability and flexibility
- Data entry skills
- Self motivation
- Professionalism
Accomplishments
Started as a Grade 2 Data Transcriber with the Internal Revenue Service and advanced through the Collection Branch, Multiple Sections up to the Taxpayer Advocate Program Grade 9
With H&R Block I started as a manager of two offices in Delaware managing 20 people than became a Tax Preparer helping Taxpayers prepare their tax returns and resolving problems with the Internal Revenue Service and the states of Pennsylvania, Delaware, New Jersey and Maryland
Certification
Certified Tax Examiner with the Internal Revenue Service.
Certified Senior Tax Analyst with H&R Block
Interests
Timeline
Senior Tax Analyst
H&R Block
12.2007 - 02.2025
Tax Examiner
Internal Revenue Service
01.1985 - 12.2006
Computer Operator
Web Silver Manufacturing Co
08.1980 - 05.1984
Bookkeeping Administrative Assistant
Dasco Roofing
06.1970 - 09.1979
No Degree - Computer Programming And Accounting
Bucks County Community College
St. Hubert's Catholic High School For Girls
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