Judith Buckman
Plains,Pa
Summary
Dynamic Patient Access Representative with a proven track record at Geisinger Wyoming Valley, excelling in HIPAA compliance and customer service. Demonstrated ability to navigate challenging situations with empathy and adaptability, ensuring quality patient care and satisfaction. Skilled in insurance verification and patient registration, committed to enhancing patient experiences through active listening and tailored solutions.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Geisinger Wyoming Valley
11.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Nursing Assistant
Geisinger Medical Center
11.2019 - 11.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Physical Therapy Aide
Allied Services Inc
08.2018 - 11.2019
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
Special Needs Caregiver
New Story
06.2014 - 09.2018
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
Education
High School Diploma -
Wyoming Area High School
Exeter PA06-1985
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Geisinger Wyoming Valley
11.2021 - Current
Nursing Assistant
Geisinger Medical Center
11.2019 - 11.2021
Physical Therapy Aide
Allied Services Inc
08.2018 - 11.2019
Special Needs Caregiver
New Story
06.2014 - 09.2018
High School Diploma -
Wyoming Area High School
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