Judy Davis
Hanover Township
Summary
To obtain a challenging position which will utilize my years of experience in customer and patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Commonwealth Health
08.2021 - 09.2023
- Answers multi-line phones system -Schedules appointments/procedures for 7 Physicians-while keeping patients on time by notifying staff of arrival -Greets patients while updating all demographic/ insurance information -Utilizes several EMR systems with attention to detail and charting -Follows office policy and procedures/maintains and protects patient privacy at all times
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
Surgical Scheduling Coordinator
Bucci Eye Surgery Center
03.2012 - 02.2021
- Coordinate all aspects of scheduling surgical procedures and assist surgical director in daily operation of center activities
- Maintain confidentiality, security and physical safety of patient’s medical records
- Participate in the development of a healthy work environment, which includes functional trust, positive feedback and constructive criticism
- Handle multiple simultaneous tasks and phone calls while maintaining a professional, courteous manner
- Use computerized scheduling software to process patient information with the ability to prioritize and organize.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented time-blocking and schedule notifications to optimize time management.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Checked patients in and out and collected payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
Lead Administrator/ Receptionist
Robert Half Int'l Staffing Agency
07.2007 - 02.2009
- Acted as primary support for 4 to 8 staffing professionals, which included taking candidate calls, reviewing resumes, scheduling interviews and entering company and candidate information
- Provided primary support to the branch and district office
- This included processing all expense reports, internal staff payroll forms and conversion reports
- Trained new office support staff, which included receptionists and sales support administrators
- Acted as project liaison for all district and corporate initiated projects
- Ordered and kept inventory of all office supplies and equipment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Patient Verification/Registration
Orthopedic Associates of
03.2005 - 07.2007
- Prepared and assisted patients to complete routine intake forms
- Verified insurance coverage and obtained preauthorization for procedures
- Obtained specified information from patients, such as age, insurance coverage and symptoms
- Scheduled appointments for examinations in hospital clinics
- Gave information about outpatient care and answered multi-line telephone.
Surgery Scheduling Clerk/Patient
Orthopedic Specialty Hospital/Clinic
09.1997 - 09.2004
- Answers multi-line phones system -Schedules appointments/procedures for 7 Physicians-while keeping patients on time by notifying staff of arrival -Greets patients while updating all demographic/ insurance information -Utilizes several EMR systems with attention to detail and charting -Follows office policy and procedures/maintains and protects patient privacy at all times
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
Client Care Specialist/Scheduling
Homecare Agency
03.2024 - Current
- Displayed empathetic understanding of client situations while observing professional boundaries.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Developed and implemented customized care plans tailored to individual clients'' specific requirements.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Resolved customer questions using multiple communication channels.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Handled potential client issues proactively to maintain strong and positive relationships.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
Education
Major - Education And Psychology-No Degree
Wilkes University
Wilkes-Barre, PA1989
Skills
- PC Proficiency
- Insurance Eligibility Verifications
- Microsoft Office
- Multi-Line Phone Systems
- Cash Deposit Preparation
- Customer Service
- Time Management
- Customer and Client Relations
- Medical Terminology
- Administrative Support
- Phone Call Answering
- Office administration
- Friendly, positive attitude
Certification
CPR Certified
Timeline
Client Care Specialist/Scheduling
Homecare Agency
03.2024 - Current
Administrative Assistant
Commonwealth Health
08.2021 - 09.2023
Surgical Scheduling Coordinator
Bucci Eye Surgery Center
03.2012 - 02.2021
Lead Administrator/ Receptionist
Robert Half Int'l Staffing Agency
07.2007 - 02.2009
Patient Verification/Registration
Orthopedic Associates of
03.2005 - 07.2007
Surgery Scheduling Clerk/Patient
Orthopedic Specialty Hospital/Clinic
09.1997 - 09.2004
Major - Education And Psychology-No Degree
Wilkes University
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