Judy Mikolaichik
Exeter, PA,PA
Summary
Dynamic Pharmacy Technician Team Lead at Geisinger, skilled in optimizing pharmacy operations and enhancing team performance through effective communication and employee training. Proven track record in delivering exceptional customer service and resolving conflicts, while maintaining a strong commitment to accuracy and workflow efficiency. Certified pharmacy technician with a focus on staff development and relationship building.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician Team Lead
Centralized Clinical Pharmacy Services -Geisinger
08.2016 - Current
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
Pharmacy Technician
Geisinger Community Medical Center
Scranton, PA
08.2014 - 07.2016
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
CPhT - Pharmacy
State of Pennsylvania
Exeter ,PA07-2023
Skills
- Employee training
- Conflict resolution
- Workflow optimization
- Time management
- Effective communication
- Problem-solving skills
- Pharmacy and customer records management
- Staff development
- New hire onboarding
- Troubleshooting
- Attendance oversight
- Attention to detail
- Prioritization and organization
- Certified pharmacy technician (cpht)
- Creative thinking
- Relationship building
Timeline
Pharmacy Technician Team Lead
Centralized Clinical Pharmacy Services -Geisinger
08.2016 - Current
Pharmacy Technician
Geisinger Community Medical Center
08.2014 - 07.2016
CPhT - Pharmacy
State of Pennsylvania
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