Juleysi Rafael
Wilkes-Barre
Summary
Customer service experience includes assisting customers with inquiries and providing detailed product information. Effective communication and problem-solving skills were utilized to resolve customer complaints, ensuring a positive experience. Maintained accurate transaction processing through the company's point-of-sale system while keeping service areas organized. Collaboration with team members contributed to enhanced service delivery and efficiency in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
True legacy management
Scranton
05.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using the company's point-of-sale system.
Customer Service Representative
The Home Depot Distribution Center
Pittston
11.2023 - Current
- Maintained a clean and organized service area for optimal customer experience.
- Collaborated with team members to enhance service delivery and efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Driver
Student Transportation of America, STA
Wilkes-Barre
09.2022 - 06.2023
- Transported students safely to and from school events daily.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted in maintaining accurate transportation logs for record-keeping.
- Communicated effectively with students, parents, and school staff regarding schedules.
- Followed established routes while adapting to traffic and weather conditions.
- Provided support during emergency situations, ensuring student safety and security.
- Collaborated with team members to enhance service efficiency and reliability.
- Maintained cleanliness and organization of the vehicle interior and exterior.
- Delivered goods and services to customers on time and in excellent condition.
Driver
Leading logistics
Hazleton
06.2020 - 06.2021
Education
Associate of Science - Criminal Justice
Luzerne County Community College
Nanticoke, PA10-2026
High School Diploma -
Passaic High School
Passaic, NJ06-2011
Skills
- Report writing
- Investigative techniques
- Customer service
- Effective communication
- Conflict resolution
- Shipping and logistics
- Research
- Building rapport
- Microsoft PowerPoint
- Microsoft Office Suite
- Sales expertise
- Professional telephone demeanor
- Appointment scheduling
- Multi-line telephone operations
- Microsoft Excel
- Scheduling
- Sales closing
- Time management
- Payment processing
- Email management
- Warehousing functions
- Credit card payment processing
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
Driver license
Timeline
Customer Service Representative
True legacy management
05.2025 - Current
Customer Service Representative
The Home Depot Distribution Center
11.2023 - Current
Driver
Student Transportation of America, STA
09.2022 - 06.2023
Driver
Leading logistics
06.2020 - 06.2021
Associate of Science - Criminal Justice
Luzerne County Community College
High School Diploma -
Passaic High School