Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julia Calderazzi

Philadephia

Summary

Dynamic bilingual professional with extensive customer service experience, excelling in call management and appointment scheduling. Proven ability to resolve conflicts and enhance communication through Microsoft Teams. Detail-oriented and committed to delivering exceptional service, ensuring client satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Call Center Agent

SEPTA
02.2022 - Current
  • Facilitate patrons in scheduling and canceling appointments.
  • Complete forms and documentation according to patron requests.
  • Respond to patron inquiries by delivering relevant and comprehensive information.
  • Cultivate a welcoming environment to ensure quick and effective calls.
  • Utilize Avaya.
  • Monitored incoming calls to ensure they were routed correctly according to established protocols.
  • Maintained up-to-date knowledge of the services provided.
  • Attention to detail and modifications of patrons' accounts to provide precise and satisfactory assistance.
  • Composed emails and leveraged Microsoft Teams to enhance communication with colleagues.

Cashier

Bell's Market
05.2021 - 01.2022
  • Oversee register transactions.
  • Provide customers with accurate information based on their inquiries.
  • Train incoming cashiers on operational procedures.
  • Executed sales transactions and processed returns efficiently.
  • Assist colleagues in resolving issues, both technical and with customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors.
  • Attention to details regarding coupons and sales to ensure client satisfaction and establishment integrity

Waitress

El Fuego
06.2019 - 03.2020
  • Delivered exceptional service experience for each customer.
  • Ensured the customers felt important and welcomed in the restaurant.
  • Maintained optimal temperature for hot, and cold food
  • Adhere to timing standards for products and services.
  • Respond to inquiries and provide recommendations related to food and beverage.
  • Serve the customer in an accommodating manner.
  • Pre-bus tables; maintain table cleanliness, and bus the table.

Sales Associate

Macy's
04.2019 - 06.2019
  • Assisted in floor moves, merchandising, and display maintenance.
  • Tailored watches to meet customer specifications.
  • Greet and assist customers.
  • Operated cash registers.
  • Met or exceeded sales, customer service, and loyalty program standards.
  • Operational knowledge of merchandising and store operations.

Front Desk

Powerhouse Gym
06.2018 - 12.2018
  • Assisted in selling and displaying merchandise
  • Made and distributed milkshakes to individual members
  • Answer phone calls, and questions regarding gym services
  • Created and cancel memberships

Bus Person

Chateau Catering
12.2017 - 08.2018
  • Ensured that plate presentations and food quality are of the highest standard possible
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Cleaned halls following the end of events

Spanish Interpreter Internship

Health Center 10
09.2016 - 04.2017
  • Participated in 100 hours of internship, enhancing operational effectiveness
  • Scheduled and verified appointments for patients.
  • Facilitated Spanish to English interpretation during face-to-face and phone conversations.
  • Executed phone calls to convey exam results.

Education

Associates of Applied Science - Criminal Justice

Community College of Philadelphia
05.2023

Some College (No Degree) - Criminology

Drexel University
Philadelphia, PA

Mixologist Degree -

Main Line Center For Bartending
other

Skills

  • Fluent in Spanish and English
  • Familiarity with Microsoft Office
  • Cash handling expertise
  • Proficient in Avaya Cloud
  • Call management
  • Appointment scheduling
  • Documentation accuracy
  • Customer service
  • Microsoft Teams
  • Communication skills
  • Conflict resolution
  • Detail orientation
  • Active listening
  • Time management
  • Email correspondence

Languages

Spanish
Native language
English
Advanced (C1)
C1

Timeline

Call Center Agent

SEPTA
02.2022 - Current

Cashier

Bell's Market
05.2021 - 01.2022

Waitress

El Fuego
06.2019 - 03.2020

Sales Associate

Macy's
04.2019 - 06.2019

Front Desk

Powerhouse Gym
06.2018 - 12.2018

Bus Person

Chateau Catering
12.2017 - 08.2018

Spanish Interpreter Internship

Health Center 10
09.2016 - 04.2017

Associates of Applied Science - Criminal Justice

Community College of Philadelphia

Some College (No Degree) - Criminology

Drexel University

Mixologist Degree -

Main Line Center For Bartending

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Julia Calderazzi