JULIA JOHNSON
Long Pond
Summary
A motivated professional who excels in prioritizing, completing multiple tasks efficiently and accurately. Experienced in Customer Service, Human Resources and Administrative functions. Proficient in Microsoft Word, PowerPoint, Excel and SimCharts. Currently seeking an opportunity in the Healthcare field where I can utilize my education and background to be a valuable team member of a growing organization.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
25
25
years of professional experience
Work History
Customer Service Advocate
United Concordia Dental
05.2022 - Current
- Managing high volume inbound calls from healthcare provider, policyholders, and other insurance companies with professionalism
- Answering all inquiries on policy coverage and dental claims, thru chat.
- Accurately documented, researched, and resolved customer and provider issues with friendly and knowledgeable service.
Receiving Clerk
NFI Industries
07.2020 - 02.2021
- Perform all data entry functions within assigned work area, while still managing all activity related to warehouse shipping and receiving, such as inbound and outbound shipment.
- Maintained a clean, orderly work area and followed all company and national safety procedures and standards.
- Verify that all material handlers and operators have completed their work in a timely manner.
Delivery Driver
D.D.M. Delivery Service
01.2016 - 11.2019
- Operate delivery vehicle safely and efficiently. Routed all stops in an accurate and fast manner.
- Verified all patient information is correct, dropped off and pick-up medication to all patients and vets, and collected cash on delivery.
Front-End Supervisor
Staples
04.2007 - 09.2009
- Supervised the front lane registers and overseeing six or more cashiers / customer service.
- Monitored department sales, verifying all cash drawers upon start and end of shift, keeping accurate communication logs.
Assistant Operations Manager
Home Depot
03.2000 - 03.2007
- Managed store operations effectively, evaluated operational reports and ensured compliance to all company policies and procedures.
- Scheduled associates for training on everyday operations and company policies
- Followed all policies and procedures related to customer transactions. This included cash handling for both internal and external relations.
Education
Associate Degree - Health Care Management
Plaza College
Forest Hills, NY12.2019
Skills
- Client support
- Planning and Scheduling
- Proficient in Google Suite (Docs, Sheets, Slides)
- Training & Development
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Customer support via live chat
- Shipping and receiving
- Administrative support
- Call center experience
- Staff education and training
- Payment collection
- Payment handling
Awards
Trustees’ List, Dean’s List, Alpha Sigma Lambda
Timeline
Customer Service Advocate
United Concordia Dental
05.2022 - Current
Receiving Clerk
NFI Industries
07.2020 - 02.2021
Delivery Driver
D.D.M. Delivery Service
01.2016 - 11.2019
Front-End Supervisor
Staples
04.2007 - 09.2009
Assistant Operations Manager
Home Depot
03.2000 - 03.2007
Associate Degree - Health Care Management
Plaza College
Similar Profiles
JULIA JOHNSONJULIA JOHNSON
Customer Service Advocate at United Concordia DentalCustomer Service Advocate at United Concordia Dental
Jessica HughesJessica Hughes
Business Process Analyst at United Concordia DentalBusiness Process Analyst at United Concordia Dental
Chuck AndolinaChuck Andolina
Regional Director of Sales at United Concordia DentalRegional Director of Sales at United Concordia Dental
Justin MarcangeloJustin Marcangelo
Self Inspector at Kalahari Resorts PoconosSelf Inspector at Kalahari Resorts Poconos
Annette E DempsterAnnette E Dempster
Front Desk Clerk at Emerald Lakes AssociationFront Desk Clerk at Emerald Lakes Association