BRETT PHELPS
Erie,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Maintenance Worker
Lawrence Park Golf Course
04.2022 - Current
- Machine maintenance
- Maintains and performs repairs to the irrigation system
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
Warehouse crew
Logistics Plus
10.2021 - 04.2022
- Focused on maintaining, receiving, and delivering goods on time
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Ground Crew Worker
J Thomas Tree Service, Inc
03.2020 - 10.2021
- Seasonal tree work
- Stump removal
- Operating equipment such as chainsaw
- Tree trimming and cutting branches
- Landscape equipment operation
- Safe chemical handling
Bar Manager
Nunzi's Restaurant & Bar
02.2008 - 02.2020
- Managed the bar at a local favorite restaurant in an extremely fast-paced environment
- Provided excellent customer service while serving many long-time patrons
- Managed inventory, cash handling and daily bookkeeping
CSR
Erie Insurance
02.2006 - 06.2012
- Sold property and casualty insurance, including a variety of additional insurance products
- Prospected new clients, identified their needs and goals, explained policies in detail
- Managed customer relationships and client records and assisted with collecting outstanding dues
DRIVER
Beer Delivery
11.2005 - 02.2006
- Responsible for efficiently delivering various items from production areas to businesses and other consumers, while maintaining a high level of customer satisfaction
- Identified potential clients, while exhibiting excellent customer service skills
- Maintained safety standards, adapted to customers changing needs, and collected payments
SALES ASSOCIATE
Prime Time Sports
01.2004 - 11.2005
- Managed daily business operations while interacting with a diverse group of customers
- Provided guidance for vacation-goers choose the best water-sport products to meet their needs, balancing outstanding customer service with the task of receiving and resolving all customer complaints, and managing store maintenance and inventory
Education
Biology
John Carroll University
Cleveland, OHBiology
Gannon University
Erie, PATimeline
Maintenance Worker
Lawrence Park Golf Course
04.2022 - Current
Warehouse crew
Logistics Plus
10.2021 - 04.2022
Ground Crew Worker
J Thomas Tree Service, Inc
03.2020 - 10.2021
Bar Manager
Nunzi's Restaurant & Bar
02.2008 - 02.2020
CSR
Erie Insurance
02.2006 - 06.2012
DRIVER
Beer Delivery
11.2005 - 02.2006
SALES ASSOCIATE
Prime Time Sports
01.2004 - 11.2005
Biology
John Carroll University
Biology
Gannon University
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