Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Julia M Williams

Elkins Park

Summary

Dynamic and results-driven Operations Manager with six years of experience leading teams, optimizing workflows, and implementing process improvements across various sectors. Skilled in project management, problem-solving, and delivering high-quality customer service. Known for a strong ability to work in fast-paced environments, managing multiple priorities, while maintaining attention to detail and accuracy. Now seeking to leverage my organizational and interpersonal skills in a new career as a pharmacy technician. Passionate about the healthcare industry, with a focus on improving patient care, supporting clinical teams, and ensuring the safe and efficient delivery of pharmaceutical services.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Uncle Dave's Homemade Ice Cream
Yardley
03.2020 - Current
  • Communicating regularly with upper management regarding problems or issues impacting production.
  • Motivating, supporting, and providing guidance to production staff.
  • Ensuring all safety and health standards are met to keep an organization accident-free.
  • Interacting with customers, and handling customer queries and complaints in a timely manner.
  • Setting customer service goals for team members, and helping them reach those goals.
  • Supervised daily operations to ensure efficiency and compliance with company policies.
  • Managed inventory levels to prevent shortages and reduce excess stock.

Assistant Manager

Drip Cafe LLC
Newark
10.2018 - 06.2021
  • Solve any customer complaints or issues.
  • Ensure high-quality performance across staff for customer satisfaction.
  • Schedule staff and cover for any shifts.
  • Hiring and training staff.
  • Coordinated training sessions for new employees to ensure service excellence.
  • Oversaw inventory management and supply ordering for smooth operations.
  • Implemented standard operating procedures for improved service efficiency.
  • Maintained a clean and organized workspace to ensure health standards compliance.
  • Collaborated with team members to create a positive work environment and culture.

Education

B.A. - Three Foreign Languages-Chinese, French and Spanish

University of Delaware
Newark, Delaware

Certificate of Technical Studies - Pharmacy Technician

Community College of Philadelphia
Philadelphia, PA

Skills

  • Operations management
  • Inventory control
  • Safety management
  • Customer relationship management
  • Staff training
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Decision making
  • Regulatory compliance
  • Data management
  • Customer service
  • Systems implementation
  • Retail operations management
  • Document control

Certification

  • PTCB's Certified Pharmacy Technician (CPhT)

Languages

French
Limited
Spanish
Limited

References

References available upon request.

Timeline

Operations Manager

Uncle Dave's Homemade Ice Cream
03.2020 - Current

Assistant Manager

Drip Cafe LLC
10.2018 - 06.2021

B.A. - Three Foreign Languages-Chinese, French and Spanish

University of Delaware

Certificate of Technical Studies - Pharmacy Technician

Community College of Philadelphia

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Julia M Williams