Julia M Williams
Elkins Park
Summary
Dynamic and results-driven Operations Manager with six years of experience leading teams, optimizing workflows, and implementing process improvements across various sectors. Skilled in project management, problem-solving, and delivering high-quality customer service. Known for a strong ability to work in fast-paced environments, managing multiple priorities, while maintaining attention to detail and accuracy. Now seeking to leverage my organizational and interpersonal skills in a new career as a pharmacy technician. Passionate about the healthcare industry, with a focus on improving patient care, supporting clinical teams, and ensuring the safe and efficient delivery of pharmaceutical services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Uncle Dave's Homemade Ice Cream
Yardley
03.2020 - Current
- Communicating regularly with upper management regarding problems or issues impacting production.
- Motivating, supporting, and providing guidance to production staff.
- Ensuring all safety and health standards are met to keep an organization accident-free.
- Interacting with customers, and handling customer queries and complaints in a timely manner.
- Setting customer service goals for team members, and helping them reach those goals.
- Supervised daily operations to ensure efficiency and compliance with company policies.
- Managed inventory levels to prevent shortages and reduce excess stock.
Assistant Manager
Drip Cafe LLC
Newark
10.2018 - 06.2021
- Solve any customer complaints or issues.
- Ensure high-quality performance across staff for customer satisfaction.
- Schedule staff and cover for any shifts.
- Hiring and training staff.
- Coordinated training sessions for new employees to ensure service excellence.
- Oversaw inventory management and supply ordering for smooth operations.
- Implemented standard operating procedures for improved service efficiency.
- Maintained a clean and organized workspace to ensure health standards compliance.
- Collaborated with team members to create a positive work environment and culture.
Education
B.A. - Three Foreign Languages-Chinese, French and Spanish
University of Delaware
Newark, DelawareCertificate of Technical Studies - Pharmacy Technician
Community College of Philadelphia
Philadelphia, PASkills
- Operations management
- Inventory control
- Safety management
- Customer relationship management
- Staff training
- Effective communication
- Problem solving
- Conflict resolution
- Decision making
- Regulatory compliance
- Data management
- Customer service
- Systems implementation
- Retail operations management
- Document control
Certification
- PTCB's Certified Pharmacy Technician (CPhT)
Languages
French
Limited
Spanish
Limited
References
References available upon request.
Timeline
Operations Manager
Uncle Dave's Homemade Ice Cream
03.2020 - Current
Assistant Manager
Drip Cafe LLC
10.2018 - 06.2021
B.A. - Three Foreign Languages-Chinese, French and Spanish
University of Delaware
Certificate of Technical Studies - Pharmacy Technician
Community College of Philadelphia
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