Julia Pokora
Pittsburgh
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Jason Aldean's Kitchen and Bar
Pittsburgh
05.2024 - Current
- Communicated professionally with customers, colleagues, and supervisors.
- Adhered to all local and state regulations for alcohol service, ensuring responsible serving, and verifying IDs to prevent underage drinking and maintain a safe environment for guests.
- Excelled at building rapport with guests by offering personalized recommendations, and creating an upbeat, friendly atmosphere that enhanced their overall experience.
Server
Condado Tacos
Cranberry
09.2023 - 07.2024
- Delivered excellent customer service by taking orders, running food to tables, and ensuring a smooth dining experience in a fast-paced environment.
- Efficiently handled orders through the Toast POS system and managed packaging for DoorDash and Uber Eats deliveries.
- Adapted and quickly memorized changing menu items.
Server
Ginger Hill Tavern
Slippery Rock
08.2022 - 05.2023
- Memorized menu additions, changes, and limited offerings, and answered questions regarding dietary restrictions and nutrition information.
- Practiced safe alcohol procedures, checking identification, and monitoring guests for overconsumption.
- Achieved sales goals by promoting high-profit items and daily specials.
Server
Amel's Restaurant
Pittsburgh
06.2022 - 08.2022
- Delivered exceptional service in a fine dining environment, ensuring attention to detail, expert knowledge of the menu, and personalized guest experiences.
- Supported hostess, food delivery, and bussing team members with diverse needs.
- Efficiently managed to-go orders by taking accurate phone orders, coordinating with kitchen staff, and ensuring timely and precise packaging for pick-up.
Education
Bachelor of Music - Music Therapy
Slippery Rock University of Pennsylvania
Slippery Rock, PA05-2023
Skills
- POS system management
- RAMP certified
- Time management
- Menu memorization
- Food and beverage pairings
- Effective customer upselling
- Multitasking and organization
- Alcohol service and ID verification
- Team collaboration
- Conflict resolution
Timeline
Server
Jason Aldean's Kitchen and Bar
05.2024 - Current
Server
Condado Tacos
09.2023 - 07.2024
Server
Ginger Hill Tavern
08.2022 - 05.2023
Server
Amel's Restaurant
06.2022 - 08.2022
Bachelor of Music - Music Therapy
Slippery Rock University of Pennsylvania
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