Julia Shoemaker
Emmaus
Summary
Versatile customer service associate skilled in all aspects of customer relationship management and satisfaction. Customer-first attitude toward accomplishing tasks. Dependable and diligent individual with 5+ years of experience working in a retail setting. Values friendly and meaningful customer interactions and is always looking for ways to assist both customers and fellow employees.
Overview
2027
2027
years of professional experience
Work History
Cashier
Hobby Lobby
Allentown
08.2018 - 08.2020
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Customer Service Team Member
Whole Foods Market
Allentown
08.2020 - Current
- Working in the customer service booth, answering phone calls, assisting customers with returns, and addressing any customer issues or concerns.
- Working closely with front-end staff to assist customers.
- Scanning merchandise using point-of-sale system for accurate purchase totals.
- Verifiy customer age requirement for alcohol purchases.
Maintenance Team Member
Whole Foods Market
Allentown
- Maintained cleanliness and organization in store and backroom areas.
- Collaborated with team members to complete daily maintenance tasks.
- Followed safety protocols while handling tools and equipment.
- Supported inventory management by organizing supplies in storage areas.
In-Store Shopper
Whole Foods Market
Allentown
- Assisting customers in locating products and answering questions.
- Maintaining a high level of customer service while ensuring customer satisfaction.
- Completing pickup and delivery shopping orders for customers.
- Shop with efficiency, sense of urgency and accuracy.
E-commerce Team Trainer
Whole Foods Market
Allentown
10.2024 - Current
- Developed training materials to enhance employee knowledge and skills.
- New hire processes and training.
- Hands on coaching of team members to achieve maximum success and performance.
- Helping delivery drivers.
- Pulling training reports and scheduling time for team members to complete compliance trainings.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06.2020
Skills
- Customer Service
- Communication
- Store maintenance
- High-energy attitude
- Cash Handling
- Employee Training
- Organization
- Problem Solving
Timeline
E-commerce Team Trainer
Whole Foods Market
10.2024 - Current
Customer Service Team Member
Whole Foods Market
08.2020 - Current
Cashier
Hobby Lobby
08.2018 - 08.2020
High School Diploma -
Emmaus High School
Maintenance Team Member
Whole Foods Market
In-Store Shopper
Whole Foods Market