Julia Sohoski
Bridgeport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Genesis HealthCare
06.2023 - Current
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Answered phone promptly and directed incoming calls to correct offices.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Sales Associate
Superdry
11.2022 - 03.2024
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Supervisor
Tropical Smoothie Cafe
05.2019 - 11.2022
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed effective improvement plans in alignment with goals and specifications.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Boosted team performance by developing customer service training materials and conducting service training.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Associate of Science - Business Administration
Montgomery Community College
Blue Bell, PA12.2024
High School Diploma -
Upper Merion Area High School
King Of Prussia, PA06.2021
Skills
- Greeting and Seating Clients
- Technical Support
- Referral Coordination
- Organization skills
- Telephone skills
- Relationship Building
- Bookkeeping
Timeline
Receptionist
Genesis HealthCare
06.2023 - Current
Sales Associate
Superdry
11.2022 - 03.2024
Supervisor
Tropical Smoothie Cafe
05.2019 - 11.2022
Associate of Science - Business Administration
Montgomery Community College
High School Diploma -
Upper Merion Area High School
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