Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Thompson

Feasterville Trevose

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Manager

Crossing Vinyards & Winery
09.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw events to ensure a smooth experience for guests
  • Created and sent out BEO’s to staff for events
  • Additional bar support for both events and tasting room
  • Maintained a clean and sanitized environment for food service

Sales Coordinator

Courtyard by Marriott
02.2022 - 06.2022


  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Managed accounts to retain existing relationships and grow share of business.
  • Created contacts and proposals for clients creating room blocks and reservations leading up to people’s stay

Lead Teacher

Children of America
03.2019 - 10.2021
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Key Holder

Cotton On
09.2018 - 03.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased productivity
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.

Sales Associate

Forever 21
03.2018 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Bath and Body Works, Limited Brands
10.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Beauty Advisor

Ulta
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging trends

Education

Early Childhood Education

Bucks County Community College
Newtown, PA

Skills

  • Customer service
  • Sales strategies
  • Inventory management
  • Event coordination
  • Relationship building
  • Problem resolution
  • Product knowledge
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Product sales
  • POS system operation
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Guest relations
  • Strategic planning
  • Sales development
  • Building rapport
  • Product recommendations

Certification

RAMP Certified

Timeline

Sales Coordinator

Courtyard by Marriott
02.2022 - 06.2022

Assistant Manager

Crossing Vinyards & Winery
09.2021 - Current

Lead Teacher

Children of America
03.2019 - 10.2021

Key Holder

Cotton On
09.2018 - 03.2019

Sales Associate

Forever 21
03.2018 - 09.2018

Sales Associate

Bath and Body Works, Limited Brands
10.2017 - 01.2018

Beauty Advisor

Ulta

Early Childhood Education

Bucks County Community College

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Julia Thompson