Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Trout

Lemoyne,PA

Summary

Dynamic administrative professional with extensive experience at Rite Aid Corporation, excelling in optimizing operations and enhancing customer relations. Proven expertise in data analysis and effective communication, driving process improvements and supporting executive functions. Adept at managing complex schedules and facilitating seamless travel arrangements, ensuring organizational efficiency and team collaboration.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Department Administrative Assistant/Data Analyst

Rite Aid Corporation
03.2019 - 08.2025
  • Supported general department operations by providing various support services and assisting with projects.
  • Assisted managers and co-workers with purchasing and corporate expense processing.
  • Assisted with company events and meetings, communications, and administrative tasks.
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.

  • Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Processed all invoices for the department.
  • Processed and facilitated payment of false alarms for over 3500 locations.
  • Handled all restitution payments.
  • Worked with the vendor to build a work order system for stores to enter Asset Protection issues. Managed the system for the department.

Analyst, Walgreens Transition

Rite Aid Corporation
04.2018 - 03.2019
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Notified vendors weekly of stores being transitioned to Walgreens.

Pharmacy Analyst

Rite Aid Corporation
01.2010 - 04.2018
  • Created reports to determine potential theft in the pharmacies.
  • Researched the findings in the report that indicated potential theft using video review, drug utilization reports and other tools available.
  • Notified field members of the potential loss for their research and interviews.
  • Entered the information in a case tracking database.
  • Followed up until the case was closed and proper documentation was submitted.

Executive Administrative Assistant

Rite Aid Corporation
05.2000 - 01.2010
  • Organized and updated schedules for executives.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Legal Secretary

Rite Aid Corporation
08.1998 - 05.2000
  • Transcribed legal documents and phone conversations.
  • Screened telephone calls and forwarded to appropriate departments.
  • Organized files for court proceedings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Diligently edited legal correspondence for grammar and spelling.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Answered and directed calls using multi-line switchboard.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.

Education

High School Diploma -

Northern York County Senior High School
Dillsburg, PA
06.1983

Skills

  • Meeting scheduling
  • Travel arrangements
  • Minute taking
  • Proofreading
  • Spreadsheet creation
  • Presentation preparation
  • Document preparation
  • Expense reporting
  • Calendar management
  • Meeting planning
  • Scheduling
  • Administrative support
  • Accounting support
  • Excel spreadsheets
  • Multitasking and time management
  • Verbal and written communication
  • Customer relations and communications
  • AR/AP
  • Team collaboration
  • Invoice processing
  • Effective communication
  • Scheduling and calendar management
  • Research and analytical skills
  • Microsoft Office Suite
  • 10-key proficiency

Certification

Loss Prevention Qualified

Timeline

Department Administrative Assistant/Data Analyst

Rite Aid Corporation
03.2019 - 08.2025

Analyst, Walgreens Transition

Rite Aid Corporation
04.2018 - 03.2019

Pharmacy Analyst

Rite Aid Corporation
01.2010 - 04.2018

Executive Administrative Assistant

Rite Aid Corporation
05.2000 - 01.2010

Legal Secretary

Rite Aid Corporation
08.1998 - 05.2000

High School Diploma -

Northern York County Senior High School

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Julia Trout