Julia Yellen
Northampton
Summary
Dynamic and self-motivated professional with a strong work ethic and willingness to learn- excited to take on many challenges. Expert in multitasking and delivering exceptional customer service while fostering team collaboration. Proficient in data entry and organization, ensuring accuracy and efficiency in all tasks. Committed to enhancing client satisfaction and streamlining operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Stefano's Sicilian Grille
09.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked effectively and efficiently in a team environment to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted in training new servers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Checked identification to verify guests meet minimum age requirements to legally purchase or consume alcoholic beverages.
- Followed health and safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order specifications.
- Provided excellent customer service to ensure satisfaction.
Head Hostess
The Hamilton Kitchen
10.2015 - 09.2017
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Data Entry Clerk
Valliere & Couseling Associates, Inc.
10.2014 - 10.2016
- Sorted documents and maintained organized filing process.
- Regularly answered, screened and directed calls to provide assistance to clients and designated recipients.
- Transferred written information into database to maintain consistent and accurate client records and project details.
- Performed data entry from paper documents, emails and other sources into computer systems,
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Updated existing records with new or revised information as needed.
- Receive and enter payments for scheduled sessions.
- Reporting attendance and keeping individual accounts updated daily.
- Faxing weekly and monthly progress reports to designated recipients.
Secretary/Receptionist
Buesing Chiropractic & Rehabilitation (relocated)
05.2014 - 10.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Filed patient charts and information.
- Scheduled chiropractic and massage appointments.
- Received payments from individuals and insurance companies.
- Received and processed EOB's weekly.
- Made sure all payments were up to date and recorded successfully in patients' hard copy files as well as computer database.
Education
High School Diploma -
Northampton Area High School
Northampton, PA06-2009
Skills
- Strong work ethic
- Communication skills
- Self motivated
- Computer/organizational skills
- Customer service
- Team collaboration
- Reliability
- Problem solving
- Multitasking ability
- Attention to detail
- Interpersonal skills
Certification
- Responsible Alcohol Management Program (RAMP) Server/Seller Training- "Promoting the responsible service and sale of alcohol"
Timeline
Server
Stefano's Sicilian Grille
09.2017 - Current
Head Hostess
The Hamilton Kitchen
10.2015 - 09.2017
Data Entry Clerk
Valliere & Couseling Associates, Inc.
10.2014 - 10.2016
Secretary/Receptionist
Buesing Chiropractic & Rehabilitation (relocated)
05.2014 - 10.2014
High School Diploma -
Northampton Area High School
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