Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Kozma

Gladwyne

Summary

Dynamic sales associate with proven success at Hand and Stone Massage and Facial, excelling in customer relations and service upselling. Leveraged creative problem-solving skills to enhance customer experiences and drive sales. Recognized for maintaining a calm demeanor in high-pressure situations while effectively promoting products and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Hand And Stone Sales Associate

Hand and Stone Massage and Facial
01.2023 - 09.2024
  • Built relationships with customers to encourage repeat business.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained clean, orderly work environment free of hazards.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Hand And Stone Sales Associate

Hand and Stone Massage and Facial
04.2021 - 08.2022
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Applied Science - Criminal Justice

Montgomery County Community College
Blue Bell, PA
07-2026

High School Diploma -

Harriton High School
Bryn Mawr
04-2024

Skills

  • Calm demeanor
  • Creative problem solving
  • Service upselling
  • Sales closing
  • Product promotion
  • Customer relations
  • Computer proficiency

Timeline

Hand And Stone Sales Associate

Hand and Stone Massage and Facial
01.2023 - 09.2024

Hand And Stone Sales Associate

Hand and Stone Massage and Facial
04.2021 - 08.2022

Associate of Applied Science - Criminal Justice

Montgomery County Community College

High School Diploma -

Harriton High School

Similar Profiles

CREATE PROFILE
Julian Kozma