Julian Ventura
Allentown
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
2
2
years of professional experience
Work History
full time enrollment specialist
SFE Energy
Allentown, Pa
06.2026 - Current
- Engaged customers in persuasive conversations about key issues to provide sustainability and predictability on their gas and electric rates.
- Provided comprehensive support to applicants, guiding them through documentation and eligibility requirements.
- Facilitated enrollment processes for residential and commercial customers to ensure seamless service initiation.
- Resolved customer inquiries efficiently, fostering positive relationships and promoting retention rates.
make table chef part time
Pizza Hut
Allentown, Pa
03.2026 - 06.2026
- Prepared and baked pizzas following standardized recipes, ensuring quality and consistency.
- Operated pizza-making equipment, maintaining cleanliness and adherence to safety protocols.
- Assisted in inventory management, tracking ingredient usage and minimizing waste.
- Collaborated with team members to streamline order fulfillment during peak hours.
full time shift lead
Skyzone
Mount Kisco, NY
09.2025 - 03.2026
- Trained and developed staff on best practices for customer service and operational efficiency.
- Supervised team operations, ensuring adherence to safety protocols and quality standards.
- Managed daily shift schedules, optimizing resource allocation for peak hours.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
part-time sales associate
Shoe Palace
San Antonio, TX
03.2025 - 07.2025
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Executed daily inventory checks, ensuring accurate stock levels and product availability.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Worked effectively in fast-paced environments.
seasonal part-time sales associate
Wss
San Antonio, TX
11.2024 - 12.2024
- Maintained accurate inventory levels through efficient stock management practices.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions quickly and accurately, ensuring a positive checkout experience.
- Collaborated with team members to enhance sales strategies and improve customer engagement.
Education
high school diploma -
Memorial High School
San Antonio, TX06.2024
Skills
- Enrollment processes
- Customer assistance
- Reporting and analytics
- Document management
- Collaborative teamwork
- Oral communication
Certification
Servsafe food handler certification (issued December 2023)
Timeline
full time enrollment specialist
SFE Energy
06.2026 - Current
make table chef part time
Pizza Hut
03.2026 - 06.2026
full time shift lead
Skyzone
09.2025 - 03.2026
part-time sales associate
Shoe Palace
03.2025 - 07.2025
seasonal part-time sales associate
Wss
11.2024 - 12.2024
high school diploma -
Memorial High School