Juliana Reyes
Fleetwood
Summary
Accomplished Medical Assistant that is HIPAA compliant and utilizes strong organizational skills to maintain efficient office operations and support patient care. Using strong communication and clinical documentation, enhanced patient satisfaction is continually achieved. With a proven ability to manage high-stress situations and maintain professionalism, I contribute to patient retention and satisfaction. Large knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Reliable team player with a compassionate approach to healthcare.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
St. Luke's
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medication Technician
Genesis HealthCare
01.2021 - 11.2023
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
Personal Care Manager
Bayada Home Care
11.2020 - 01.2021
- Ensured compliance with all relevant state regulations pertaining to personal care service provision while maintaining exceptional standards of patient safety and support at all times.
- Managed a diverse caseload of clients, ensuring timely and appropriate care was provided.
- Assisted clients in achieving greater independence by identifying areas for skill development through personalized goal-setting exercises.
- Provided compassionate personal care services while respecting clients'' privacy and dignity.
Customer Service Representative
Reading Phillies
04.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Nursing
Northampton Community College
Bethlehem, PAReading Area Community College
Reading, PAHigh School Diploma -
Brandywine Heights High School
Topton, PA04-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Maintaining confidentiality
- Professionalism and ethics
- Insurance verification
- Reliable team player
- Electronic medical records
- Compassionate
- Procedure assistance
- Specimens collection and processing
Accomplishments
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on daily clinical and clerical tasks.
- Recognized for going above and beyond the call of duty.
- Awarded Excellence in Nursing Award
Certification
Phlebotomy
CPR
Timeline
Medical Assistant
St. Luke's
11.2023 - Current
Medication Technician
Genesis HealthCare
01.2021 - 11.2023
Personal Care Manager
Bayada Home Care
11.2020 - 01.2021
Customer Service Representative
Reading Phillies
04.2019 - 11.2020
Nursing
Northampton Community College
Reading Area Community College
High School Diploma -
Brandywine Heights High School
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