Julianita Vlad
Pottstown
Summary
Service Support Specialist for the past two years. Works to schedule services for scientific instruments at GSK. Committed and professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
Service Support Specialist
PerkinElmer
08.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to streamline service support processes and enhance efficiency.
- Coordinated escalations to appropriate departments, expediting issue resolution times while maintaining client satisfaction levels.
- Implemented proactive support strategies to minimize customer downtime due to technical issues.
- Reduced backlog of support tickets through diligent follow-up and effective issue resolution.
- Served as a key liaison between customers and internal teams, facilitating clear communication for successful problem-solving.
Barista, Prep cook, and Baker
Irwins Neighborhood Cafe and Bakery
01.2022 - 01.2024
- Would interact with customers to take their orders, and make food to serve customers.
- Crafted high-quality beverages with precision and attention to customer preferences.
- Maintained cleanliness and organization in food preparation and service areas.
- Enhanced customer experience by delivering prompt, friendly service during peak hours.
- Contributed to a positive team environment through effective communication.
Barista, Cashier, and Cafeteria worker
Bon Appetite
01.2019 - 01.2022
- Worked at Cornish College of the Arts. Would have to restock product and clean working area regularly.
- Prepared high-quality espresso beverages and specialty drinks to exceed customer expectations.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Floor Staff
Regal
01.2018 - 01.2019
- Clean theaters after every showing. Make food ordered at concessions. Take orders for snacks and drinks. Worked the box office.
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Managed ticket sales and concessions, optimizing transaction efficiency during peak hours.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Education
Bachelor of Fine Arts - Film
Cornish College of The Arts
05-2022
High school diploma -
Phoenixville Area High School
06-2018
Skills
- Communication
- Great Customer Service
- Strong work ethic
- Organization
- Planning
- Video/Film Editing
- Photography
Timeline
Service Support Specialist
PerkinElmer
08.2024 - Current
Barista, Prep cook, and Baker
Irwins Neighborhood Cafe and Bakery
01.2022 - 01.2024
Barista, Cashier, and Cafeteria worker
Bon Appetite
01.2019 - 01.2022
Floor Staff
Regal
01.2018 - 01.2019
Bachelor of Fine Arts - Film
Cornish College of The Arts
High school diploma -
Phoenixville Area High School