Julianna Watson
Norristown
Summary
Dynamic manager with experience in the food industry, running a team of fifteen team members, many of whom are teenagers. I work hard in creating weekly and daily schedules for over fifty team members, as well as comprehensive training plans. I have a degree in History, which gave me skills in research, writing, and time management. Though I finished my degree in History, I have two years of experience in education and special education. With this, I learned skills in classroom management and teaching effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Level 1 Manager
Chick-fil-A
Riley
12.2024 - Current
- Supervised daily operations of a team consisting of 10 to 15 members.
- Created comprehensive game plans, ensuring clear objectives each day.
- Created weekly schedules for 50 employees.
- Created and executed training plans for incoming employees, as well as worked with current employees to move forward as trainers.
- Facilitated onboarding and role-specific training for new team members and managers.
- Oversaw daily restaurant functions.
- Helped with customer concerns and complaints in person, over the phone, and through a mobile app.
- Collaborated with fellow managers on how to properly teach new ideas, and generally grow the business to help it thrive.
- Managed financial operations including money orders.
- Managed deadlines efficiently.
- Excelled in handling various responsibilities simultaneously.
Shift Lead Manager
Chick-fil-A
Temple
02.2020 - 07.2023
- Managed a team of 10 to 15 employees daily.
- Created comprehensive game plans with goals, daily, for the team.
- Oversaw accurate daily cash flow.
- Prioritized tasks efficiently to enhance productivity.
- Efficiently handled numerous tasks simultaneously.
- Cultivated positive customer relations through attentive service.
Education
Bachelor of Arts - History
Kutztown University of Pennsylvania
Kutztown, PA05-2023
High School Diploma -
Unionville High School
Kennett Square, PA06-2019
Skills
- Team management
- Employee training
- Financial operations
- Customer service
- Scheduling
- Conflict resolution
- Time management
- Task prioritization
- Schedule preparation
- Workforce management
- Expectation setting
- Operations management
- Research
- Microsoft Word
- Organized Note Management
- Professional Writing
- Classroom management
Affiliations
- volunteering at a dog shelter
- social studies club
Languages
English
Professional
French
Elementary
Accomplishments
- National Honor Society of Leadership and Success
- Remarkable Future Scholarships
- Shift Lead of the Quarter
Certification
- ServSafe
References
References available upon request.
Timeline
Level 1 Manager
Chick-fil-A
12.2024 - Current
Shift Lead Manager
Chick-fil-A
02.2020 - 07.2023
Bachelor of Arts - History
Kutztown University of Pennsylvania
High School Diploma -
Unionville High School
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