JULIANNE TEJEDA
Allentown
Summary
Proven leader at Enterprise Car Rental, adept in operations management and team development. Excelled in enhancing customer satisfaction and retention through exceptional service and effective conflict resolution. Demonstrated excellence in internal audits, showcasing a strong work ethic and adherence to policies. Skilled in fostering positive relationships, both within teams and with customers.
Overview
3
3
years of professional experience
Work History
Assistant Branch Manager
Enterprise Car Rental
04.2021 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Science - Finance
Austin Peay State University
Clarksville, TN08.2020
Skills
- Team Development
- Business Development
- Operations Management
- Relationship building and management
- Customers & Accounts Relationship Management
- Excellent work ethic
- Team Player
- Conflict Resolution
Timeline
Assistant Branch Manager
Enterprise Car Rental
04.2021 - Current
Bachelor of Science - Finance
Austin Peay State University
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