Julie Barclay
Philadelphia,PA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Chickie's and Pete's. Proven ability to enhance guest satisfaction and streamline operations using point-of-sale systems. Adept at cash handling and guest engagement, consistently achieving high customer satisfaction rates. Committed to maintaining health standards and operational excellence.
Overview
9
9
years of professional experience
Work History
Server
Chickie's and Pete's
Philadelphia, PA
09.2023 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Processed orders efficiently using point-of-sale system, ensuring accuracy and timely service delivery.
- Collaborated with kitchen staff to coordinate food preparation and expedite order fulfillment during peak hours.
- Trained new servers on menu items, service protocols, and safety standards to maintain operational excellence.
Server
The Dining Car
Philadelphia, PA
11.2016 - 08.2023
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Initiated contact with guests as they entered the building
- Implemented best practices for cleanliness and organization in dining area to ensure compliance with health regulations.
Snack Bar Attendant
Philly SkatePlex
Philadelphia, PA
06.2018 - 03.2020
- Managed daily snack bar operations, ensuring efficient service and customer satisfaction.
- Prepared and served a variety of snacks and beverages to patrons promptly.
- Maintained cleanliness and organization of snack bar areas, adhering to health standards.
- Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Handled large parties during peak hours with effectiveness
Education
High School Diploma -
New Foundations Charter School
Philadelphia, PA06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Communication
- Point of sale operation
- Attention to detail
- Listening and comprehension
Timeline
Server
Chickie's and Pete's
09.2023 - Current
Snack Bar Attendant
Philly SkatePlex
06.2018 - 03.2020
Server
The Dining Car
11.2016 - 08.2023
High School Diploma -
New Foundations Charter School