Desiring a position that effectively utilizes skills gained from prior work experiences and volunteer activities with Art in the Wilds, Kane Chamber of Commerce, and Kane Rotary Club
Overview
29
29
years of professional experience
Work History
Business Office Manager/Resident Services Manager
The Pavilion @ BRMC
11.2022 - Current
Performed preadmission screenings and managed intake paperwork for all new residents.
Met with families and residents to evaluate care services offered in facility.
Handled processing of medical assistance applications, both new and renewals.
Supervised rep payee and trust account operations diligently.
Filed applications with Social Security for rep payee rights acquisition.
Executed insurance preauthorization before resident admission dates.
Conducted recertification for authorization, securing approvals for resident procedures.
Maintained up-to-date records in PCC system regarding resident insurance changes.
Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Streamlined billing and collection processes, reducing discrepancies and improving revenue cycle efficiency.
Business Development Manager/Admissions
The Bradford Manor -HCF
09.2020 - Current
Established marketing relationships with area senior centers, hospitals, and physician offices.
Completed preadmission screenings and intake documentation for incoming residents.
Conducted care discussions with families and residents to enhance service delivery.
Oversaw room relocations for residents needing accommodation changes.
Initiated insurance preauthorizations prior to resident move-ins.
Managed recertification processes for prior authorizations as needed.
Contributed to daily and weekly management meetings to ensure effective communication.
Advertising Manager/Collections Manager
The Olean Times Herald – Bradford Publishing Co.
09.2017 - 09.2020
Directed operations for sales, classified, and graphics departments to streamline processes.
Launched targeted sales promotions and assessed effectiveness through tracking metrics.
Compiled daily and monthly reports for budget analysis and strategic planning.
Maintained relationships with existing customers while assisting sales staff in client acquisition.
Innovated advertising strategies in collaboration with graphics department to reflect market trends.
Executed debt collection efforts through personalized outreach via phone and mail.
Advertising/Business/Collections Manager
The Kane Republican – Horizon Publications
09.2010 - 09.2017
Supervised office and sales teams, fostering a productive environment.
Designed and tracked sales promotions to enhance profitability.
Handled collections for Kane Republican along with two sister publications.
Ensured meticulous maintenance of office records and accounts receivable.
Compiled daily and monthly budget reports to evaluate financial health.
Sold products to current customers while working with sales team to attract new clients.
Manager
Game Stop
06.2010 - 09.2010
Oversaw all management functions of business, including scheduling, stock ordering, and processing incoming and outgoing freight
Assistant Manager
The Shoe Department
03.2009 - 06.2010
Oversaw staff performance to achieve operational excellence in customer service. Processed incoming freight and stocked shelves efficiently to optimize space. Engaged with customers, resolving issues and facilitating transactions effectively. Executed drawer balancing at the end of each shift to ensure accuracy.
Temporary Customer Service Rep.
American Refining Group
09.2009 - 03.2010
Managed incoming phone calls, accurately processing customer orders in the system. Completed follow-up communications to update customers on order progress. Arranged freight truck schedules aligned with customer order requirements.
General Manager
The Mobile Connextion/Wireless Outlet Source
04.2005 - 03.2009
Directed sales efforts across 7+ stores located in PA, OH, and NY. Compiled payroll, tax documentation, and monthly as well as quarterly reports. Motivated employees through targeted strategies to enhance sales performance. Created visually appealing merchandise displays to attract customers. Coordinated orders for supplies and equipment to maintain operational efficiency. Managed inventory processing to uphold accurate records. Executed general office responsibilities to facilitate smooth store operation.
Salesperson
Home Interior & Gifts
11.2000 - 06.2005
Scheduled private appointments and parties.
Displayed merchandise and took customer orders.
Placed orders, packed freight and deliver the products.
Showed customers how to decorate their homes and offices.
Office Manager
Bob Cummins Construction Company
06.1996 - 10.2000
Managed office procedures, payroll, taxes, accounts payable, and accounts receivable