Julie Bartleson
Langhorne,PA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
9
9
years of professional experience
Work History
Account Manager
Dynamic Advertising Solutions
Philadelphia, PA, USA
12.2022 - Current
- Utilizes proprietary tools and dashboards to effectively manage budgets, craft proposals, and implement tailored solutions for customers.
- Manages a portfolio of accounts with a focus on long-term relationships, retention, and sustainable growth.
- Develops and maintained strong client relationships to drive account growth and retention.
- Collaborates with cross-functional teams to deliver tailored advertising solutions that met client needs.
Customer Service Representative
Dynamic Advertising Solutions
Philadelphia, PA, USA
07.2021 - 12.2022
- Streamlined operational processes by collaborating with sales and vendors, ensuring timely and accurate order fulfillment to meet customer needs.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Analyzed order management workflows through Syncore and FacilisGroup, implementing solutions to improve service reliability and elevate customer experience.
- Leveraged BrightSites, BigCommerce, and ShipStation to track performance data and support continuous process optimization efforts.
Retail Food Service Manager
Aramark
West Chester, PA, USA
01.2020 - 07.2021
- Directed front of house teams at five locations, optimizing service delivery and enhancing guest experiences within Ram's Head Food Court and Eco Grounds Coffee.
- Supervised all aspects of personnel management, focusing on recruitment, scheduling, payroll accuracy, and enforcement of safety and sanitation protocols.
- Directed daily food service operations, ensuring compliance with health and safety regulations.
- Managed inventory control processes, reducing waste through effective stock management.
Residential Food Service Manager
Aramark
Cincinnati, OH, USA
07.2017 - 01.2020
- Spearheaded opening of new dining center by strategically planning stations using chart-o-grams and effective merchandising techniques.
- Supervised daily food service operations to ensure compliance with health and safety standards.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Analyzed customer feedback to drive improvements in service delivery and food quality standards.
- Optimized inventory management systems to reduce waste and improve cost control measures.
- Completed Aramark's A2L Accelerate to Leadership Program, designed to cultivate leadership skills and managerial competencies.
Education
Master of Business Administration - Marketing & Data Analytics
Northern Kentucky University
Highland Heights, KY12.2021
Bachelor of Business Administration - Business Marketing
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Data analytics
- Marketing
- CRM software / Microsoft Office
Timeline
Account Manager
Dynamic Advertising Solutions
12.2022 - Current
Customer Service Representative
Dynamic Advertising Solutions
07.2021 - 12.2022
Retail Food Service Manager
Aramark
01.2020 - 07.2021
Residential Food Service Manager
Aramark
07.2017 - 01.2020
Bachelor of Business Administration - Business Marketing
Bloomsburg University of Pennsylvania
Master of Business Administration - Marketing & Data Analytics
Northern Kentucky University
Selected Leadership
Delta Phi Epsilon Sorority, Alpha Chi Chapter, Bloomsburg University, President, 2015-2016, Vice President of Operations, 2014-2015, Director of Finance, 2013-2014