Julie Burns
New Wilmington
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Event
Peace Love & Little Donuts
Grove City, PA
04.2016
Assistant Teacher
Tender Care Learning Center
New Castle, Pa
12.2019 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Foster Parent/Guardian
Cray Youth & Family Services
New Castle, PA
01.2013 - 06.2021
- Respond to all inbound inquiries regarding Personal Insurance claims.
- Capture new Auto & Property Claims.
- Set expectations with customers on when updates on their claim will be provided.
- Demonstrate understanding of policies and provide guidance and assistance to callers.
- Efficiently utilize on-line reference materials to provide accurate and timely information.
- Promoted a positive working atmosphere through teamwork and collaboration with colleagues across departments.
Personal Care Attendant
Don Services
Wheatland, PA
10.2019 - 04.2020
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Claims Customer Care Associates
Liberty Mutual
New Castle, PA
11.2016 - 06.2017
- Respond to all inbound inquiries regarding Personal Insurance claims.
- Capture new Auto & Property Claims.
- Set expectations with customers on when updates on their claim will be provided.
- Demonstrate understanding of policies and provide guidance and assistance to callers.
- Efficiently utilize on-line reference materials to provide accurate and timely information.
Office Associate
Slippery Rock Apartments
Slippery Rock, PA
03.2016 - 08.2016
- Organized & Maintained Paper and Electronic Files
- Answered Telephone Calls
- Kept Historical Records
- Communicated Features/Benefits/Leasing Terms/Conditions to Clients
- Accepted Rental Payments & Kept Records
- Secured/Deposited Weekly Funds
- Typed Lease/Paperwork
- Stayed Knowledgeable to Current/Updated Information
- Conducted Tours
Food Server
AVI Foodsystems, Inc.
Slippery Rock, PA
08.2014 - 05.2016
- Maintain Clean Work Area & Cooking Surfaces
- Opening/Closing Station Duties
- Make Varieties of Foods
Cleaner (Supervisor)
Slippery Rock Apartments
Slippery Rock, PA
05.2013 - 08.2015
- Cleaned, Dusted, Mopped, and Vacuumed
- Supervised Co-Workers
Sales Associate
Grove City Premium Outlets- Old Navy
Grove City, PA
10.2012 - 04.2014
- Spoke with & Helped Customers
- Stocked & Organized Tables/Shelves
- Signage & Mark-Downs
- Maintained Knowledge of Current Promotions
Busser
Tavern on the Square
New Wilmington, PA
03.2012 - 10.2012
- Greeted & Chatted with Customers
- Supplied & Re-filled Beverages
- Cleared/Cleaned/Set Tables
Sales Associate
Grove City Premium Outlets- Bath & Body Works
Grove City, PA
10.2011 - 01.2012
- Organized & Stocked Shelves with Product
- Conversed with & Helped Customers
- Maintained Knowledge of Current Sales and Promotions
Education
Bachelor of Arts - Communication
Slippery Rock University
05.2016
Skills
- Planning
- Deadline Driven
- Communication
- Mediation
- Time Management
- Organization
- Prioritizing
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Attention to detail
- Problem-solving
- Flexible and adaptable
- Calm under pressure
- Active listening
- Multitasking Abilities
- Dependable and responsible
Timeline
Assistant Teacher
Tender Care Learning Center
12.2019 - Current
Personal Care Attendant
Don Services
10.2019 - 04.2020
Claims Customer Care Associates
Liberty Mutual
11.2016 - 06.2017
Event
Peace Love & Little Donuts
04.2016
Office Associate
Slippery Rock Apartments
03.2016 - 08.2016
Food Server
AVI Foodsystems, Inc.
08.2014 - 05.2016
Cleaner (Supervisor)
Slippery Rock Apartments
05.2013 - 08.2015
Foster Parent/Guardian
Cray Youth & Family Services
01.2013 - 06.2021
Sales Associate
Grove City Premium Outlets- Old Navy
10.2012 - 04.2014
Busser
Tavern on the Square
03.2012 - 10.2012
Sales Associate
Grove City Premium Outlets- Bath & Body Works
10.2011 - 01.2012
Bachelor of Arts - Communication
Slippery Rock University