Julie Galindo
Allentown
Summary
Dynamic Data Support Specialist Team Lead with extensive experience at LVHN PFS, adept in Microsoft Office Suite and Epic systems. Proven track record in enhancing workflow efficiency and accuracy, while mentoring teams. Strong organizational skills and a commitment to excellence drive successful project outcomes and superior client service.
Overview
27
27
years of professional experience
Work History
Data Support Specialist Team Lead
LVHN PFS
06.2022 - Current
- Ensured accuracy by reviewing solarity error queue for discrepancies.
- Maintained accessibility to ensure timely follow-through on all tasks.
- Maintain team rotation schedules.
- Process documents received in data support bin.
- Complete and fax housing forms.
- Assisted attorney and mail and scanning teams as needed to support workflow.
- Executed printing of correspondence from the VHP Lockbox for record-keeping.
- Executed printing and redistribution of documents from the Not RAC folder for proper handling.
- Created WFH process for our attorney team
Data Support Specialist
LVHN PFS
10.2021 - 06.2022
- Answer all incoming phone calls
- Pick up and organize incoming faxes from cash room
- Enter faxes into excel and add account doc notes into Epic
- On a weekly basis create invoices in word and send out to attorney’s offices and record retrieval companies.
- File and maintain paperwork in an organized manner
- Process incoming checks-add and to spreadsheet, add notes to account doc.
- Pull paperwork from cabinet and match to checks
- Accessed and organized files from legacy systems for record keeping
- Processed and returned requests for medical expense forms in a timely manner
- Sending out completed bills to attorneys’ offices
- Collected checks for pickup from cash room, ensuring timely access for processing.
Patient Service Representative
LVPG ENT
03.2017 - 10.2021
- Answered incoming phone calls promptly to assist patients.
- Schedule appointments, verify all demographic information in epic
- Managed assigned work queues for appointment requests, charge reviews, and patient referrals, ensuring timely processing.
- Managed and updated provider schedule templates to ensure efficient appointments.
- Reviewed and resolved discrepancies in charges error work queue, ensuring accurate billing.
- Provided coverage for check-in and check-out processes.
- Manage our rooming schedules and provider leave schedule
- Provided support and training as clerical Epic super user, enhancing staff proficiency.
Style Team Member
Target
Allentown
09.2017 - 04.2019
- Assisted with visual merchandising by changing mannequin clothing, aligning displays with plans, and keeping shelves and mannequins dust-free.
- Greeted guests and ensured store organization by putting items away, verifying pricing, and maintaining cleanliness.
- Delivered excellent guest service while processing transactions at the register.
- Help guest navigate using target apps and ordering items from target.com
- Unpack all new items and separate trash and recyclable items.
- Pull items from the backroom using proper equipment
- Answering multi line telephone for all incoming calls to the store.
Rehab Support Specialist
Providence Health & Services
Anchorage
08.2012 - 01.2017
- Answered all incoming phone calls, greeting and checking in patients, scheduling appointments using the Epic system, maintaining the provider’s schedules in Epic.
- Developed Epic templates to streamline workflow and trained staff for proficient use.
- Help the department maintain patients’ medical records using epic system.
- Verified each patient referral received and confirmed it has been scheduled with the correct provider.
- Verified all patient insurance
- Sanitized toys and equipment used during therapy, cleaned treatment rooms after sessions, and organized toys for provider accessibility.
- Monitored safety protocols and ensured departmental compliance to maintain a safe working environment.
- Maintain and order supplies for the department using RSS, staples and standard register.
- Assisted my supervisor with timecards using Kronos for all pediatric therapy staff
- Recorded detailed notes in each staff meeting to maintain accurate records and facilitate future discussions.
- The main point of contact for MIS, facilities and general staff
Administrative Assistant II
Providence Health & Services
Anchorage
06.2006 - 08.2012
- Answered all incoming calls, greeting and checking in patients, scheduling appointments using the Epic system, maintaining the provider’s schedules in Epic.
- Maintained patients’ medical records using Epic system to ensure accuracy and compliance.
- I verified each patient referral received and confirm it has been scheduled with the correct provider.
- Provided backup support for the wound center by managing phone calls, checking in patients, and aiding the physician in the clinic.
- Reconciled all department charges daily to ensure financial accuracy and accountability.
- Assisted my supervisor with time cards using Kronos for all diabetes center and wound center staff
- Coordinated safety initiatives for the department to ensure compliance with health regulations.
- Maintain and order supplies for the department using RSS, staples and standard register.
- Recorded minutes for staff meetings and Diabetes and Nutrition center Advisory committee to document discussions and action items.
- Stock and clean treatment rooms each night and order all supplies for the wound center.
Administrative Assistant IV, Team Lead
Southcentral Foundation
Anchorage
07.1999 - 06.2006
- Day to day responsibilities include but are not limited to: Division Administrative Assistant for Behavioral services division Vice president, director’s and systems administrators covering all duties and needs as required, being accessible at all times providing excellent customer service for both internal and external customers.
- Coordinated meeting logistics, ensuring all locations and participants were arranged to facilitate effective collaboration.
- Meeting coordination for all BSD for the following meetings: BSD systems administrator meeting, Behavioral health clinical core business group committee, back up meeting coordinator for human resources committee
- Coordinated conference room activities, prepared rooms, and ensured supplies were stocked.
- Supervised and mentored administrative support staff, providing training on division processes to enhance team capability in travel and finance.
- Central purchasing including ordering all supplies through procurement, purchase requisitions (process invoices) keeping department fully stocked with all needs, preparing all check requests and other finance issues that arise
- Processed all travel requests, including booking hotel accommodations and car rentals, while managing required post-travel paperwork to ensure compliance and accuracy.
- Primary facility contact for all facilities problems, concerns and coordination of space issues
- Competency folders keep all staff folders current and up to date accurately filed and available to all staff as needed
- Process all leave requests, including approval and denial process and block schedules for all staff members
- Kronos update daily for Behavioral services division operations approve all staff time cards, process missed punch forms, process payroll adjustment forms
- Update division phone lists for multiple departments and distribute as needed
- Sort and log all incoming and outgoing mail on the division level and reroute mail as needed
Education
High School Diploma -
West High School
Anchorage, AKSkills
- Kronos and Epic systems
- Ellkay Medent software
- CPSI software
- Team leadership
- Microsoft Office Suite
- Technical troubleshooting
References
- Natali (Jovanni) Bonilla, VHP Interpreter Services, 484-884-9266
- Kelly Haley, Physical Therapist, 907-331-7828
Timeline
Data Support Specialist Team Lead
LVHN PFS
06.2022 - Current
Data Support Specialist
LVHN PFS
10.2021 - 06.2022
Style Team Member
Target
09.2017 - 04.2019
Patient Service Representative
LVPG ENT
03.2017 - 10.2021
Rehab Support Specialist
Providence Health & Services
08.2012 - 01.2017
Administrative Assistant II
Providence Health & Services
06.2006 - 08.2012
Administrative Assistant IV, Team Lead
Southcentral Foundation
07.1999 - 06.2006
High School Diploma -
West High School