Julie Mease
Grampian
Summary
Proven leader with extensive experience in small business operations and customer relations, notably at Hangar 453 Restaurant & Pub, LLC. Excelled in building strong client relationships and leading high-performing teams, significantly enhancing customer satisfaction. Skilled in payroll processing and verbal communication, adept at driving operational efficiencies and fostering a culture of accountability.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner/Manager
Hangar 453 Restaurant & Pub, LLC
11.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Kitchen/Appliance Sales Specialist
Lowes Home Improvent
04.2005 - 11.2010
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
- Operated store equipment to promote safety and reduce injury.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Maintained product knowledge to assist and educate customers on options available.
- Provided exceptionC
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Owner/Manager
Shape For Women Fitness Center
05.1999 - 04.2005
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Conduct fitness assessments to provide individualized fitness programs.
Director of Therapeutic Recreation
Lock Haven Hospital
06.1995 - 05.1999
- Developed strong relationships with patients, families, and interdisciplinary team members to ensure effective communication and collaboration in care plans.
- Coordinated special events and outings for patients, promoting social interaction and community integration.
- Collaborated with external community organizations to expand available resources and opportunities for patients within the therapeutic recreation program.
- Improved overall patient satisfaction by providing a diverse range of engaging recreational activities.
- Maintained excellent documentation to remain in compliance with state and federal regulations
- Monitored quality service of all activities and events, which promoted high level of satisfaction among families and residents.
- Implemented therapeutic leisure and recreational activities that included, yoga, movie nights and chair aerobics for 120 bed-person facility.
- Promoted a culture of inclusivity within the therapeutic recreation department, accommodating diverse patient needs and preferences in activities offered.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to recreational therapy services provided.
Program Director/Employment Specialist
Clinton County Supported Employment Program
09.1993 - 06.1995
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Recreation Therapist
Centre Crest Nursing Home
05.1991 - 09.1993
- Collaborated with interdisciplinary teams for comprehensive patient care and improved treatment outcomes.
- Developed schedules of activities and community outings to create expressive outlets for residents.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
- Recorded and monitored patient progress to document responses to therapy.
- Supervised and directed 8 volunteers to provide assistance in implementing, planning and leading a variety activities.
- Documented overall well-being of residents and progress to evaluate activities for enjoyment and efficacy.
- Interviewed and surveyed residents to learn interests and talents.
Education
Bachelor of Science - Fitness/Therapeutic Recreation
Lock Haven University of Pennsylvania
Lock Haven, PA05.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Payroll processing
- Accountability
Accomplishments
Trained for and completed 10 marathons, including the Boston Marathon.
Certification
ServSafe Manager Certification
Manager Ramp Certification
Timeline
Owner/Manager
Hangar 453 Restaurant & Pub, LLC
11.2010 - Current
Kitchen/Appliance Sales Specialist
Lowes Home Improvent
04.2005 - 11.2010
Owner/Manager
Shape For Women Fitness Center
05.1999 - 04.2005
Director of Therapeutic Recreation
Lock Haven Hospital
06.1995 - 05.1999
Program Director/Employment Specialist
Clinton County Supported Employment Program
09.1993 - 06.1995
Recreation Therapist
Centre Crest Nursing Home
05.1991 - 09.1993
Bachelor of Science - Fitness/Therapeutic Recreation
Lock Haven University of Pennsylvania
ServSafe Manager Certification
Manager Ramp Certification
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