Julie Miller

Special Needs Unit- Prenatal/postpartum low risk case management, screening, and member outreach, Proactive HEDIS assignment-provider education member care gap closure/chart review, help with onboarding new employees with policies and procedures, work with others on initiatives established.

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Cared for wounds, provided treatments and assisted with procedures.
• Supported physicians during examinations and scans to assist with diagnostic procedures.
• Used aseptic techniques to provide sterilized wound care and dressing applications.
• Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
• Assisted with admissions, appointments, transfers and discharges.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
• Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
• Comforted and counseled patients and families throughout care process.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Inserted foley catheters on a routine basis using sterile technique
• Completed prior authorizations on complex medications for patients
• Increased staff knowledge by organizing relevant training sessions and providing mentorship to junior team members.
• Assisted management in developing policies and procedures that improved the quality of care provided to patients.
• Served as an advocate for patients and their families, ensuring their needs were met throughout their healthcare journey.
• Monitored inventory levels of medical supplies closely, ordering necessary items promptly to prevent shortages.
• Supported the onboarding process for new hires, facilitating smooth integration into the team while maintaining high standards of patient care.
• Contributed to cost-saving initiatives within the department without compromising the quality of nursing services provided.
• Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
• Assisted in coordinating transfers, discharges and admissions to establish smooth transition of patients.
• Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
• Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
• Promoted patient independence by teaching self-care skills and explaining conditions and medications.
• Administered medications and injections to patients.
• Delivered emotional support to patients and families during challenging times.
• Provided patient education on health care issues and prescribed medications.

• Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Cared for wounds, provided treatments and assisted with procedures.
• Obtained patient vital signs and input/output measurements from inpatients.
• Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
• Used aseptic techniques to provide sterilized wound care and dressing applications.
• Comforted and counseled patients and families throughout care process.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported physicians during examinations and scans to assist with diagnostic procedures.
• Delivered updates in patient status to charge nurse, recording changes in medical records.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
• Performed routine evaluations of each patient's status, needs and preferences.
• monitored cardiac rhythms on telemetry

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Stocked supplies for customers and personal teller station.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Processed customer transactions promptly, minimizing wait times.
• Handled various accounting transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Executed wire transfers, stop payments and account transfers.
• prepared employee schedules
• supervised work of other tellers

• Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
• Assessed company resources and made adjustments to keep operations efficient and cost-effective.
• Conducted detailed analysis of company financial information and oversaw preparation of related reports.
• managed spreadsheets of bank's financial stocks
• monitored sales of competition
• assisted with solving customer problems related to accounts
• Supported business growth by assisting in marketing campaigns and coordinating events.
• Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Worked closely with management to provide effective assistance for specific aspects of business operations.