Julie Valdez
Markleysburg
Summary
Experienced in managing team effectiveness and operational efficiency within retail environments, demonstrating strong leadership skills through recruitment, training, and supervision of staff. Successfully handled daily store operations, including cash management and inventory control, while enhancing customer satisfaction by addressing feedback and implementing improvements. Developed customer service standards that improved staff compliance and contributed to a positive shopping experience. Proficient in utilizing various software systems to streamline processes and improve communication.
Overview
19
19
years of professional experience
Work History
Market Associate
Mountain Market and Meats
Chalkhill
01.2025 - Current
- Managed other employees for effectiveness.
- Managed product inventory levels and monitored stock levels for replenishment purposes.
- Provided feedback from customers regarding their shopping experience and suggestions for improvement.
- Assisted customers with inquiries about products or services offered by the company.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Cooking and prepping meals for customers and events.
Store Manager
Mountain Pies
Markleysburg
06.2024 - 12.2024
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Secretary
Otto Brick
Uniontown
10.2023 - 06.2024
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Assisted with special projects or tasks related to departmental functions upon request.
- Provided administrative support to the Office Manager and other staff members.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Golf Attendant, bartender
SUMMIT INN
Farmington
04.2022 - 10.2023
- Coordinated tournaments, leagues, and special events.
- Maintained an organized cart storage area.
- Assisted with opening and closing duties of the golf shop.
- Provided assistance with golf carts, clubs, and other equipment.
- Handled customer complaints in a professional manner.
- Monitored pace of play and communicated with players when necessary.
- Processed payments using a point-of-sale system.
- Stocked beverage coolers before each shift.
- Maintained accurate records of supplies used throughout the day.
- Collected green fees from customers upon arrival to the course.
- Greeted guests and provided information regarding golf course amenities.
- Answered questions about local attractions, restaurants, and lodging options.
- Ensured proper use of golf carts at all times by enforcing club rules.
- Reported cart damage and maintenance needs to golf shop professionals.
Waitress/Bartender
STONE HOUSE RESTAURANT
Farmington
06.2012 - 05.2022
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers and provided menus.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Organized take-out orders efficiently according to customer requests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Took orders for food and drinks and delivered them to guests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Communicated daily specials to customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Organized banquet staff to ensure efficient service of guests.
- Assisted in setting up banquet tables, chairs, and linens for events.
Waitress/Bartender
Braddocks Inn
Farmington
01.2017 - 08.2019
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Communications Focal Point Technician
United States Air Force
Pope AFB
01.2006 - 01.2010
- Provided technical support to users who needed assistance on network drive mappings, printer mappings, Windows applications, Microsoft Office and Outlook via remote desktop and DRA.
- Gathered information and created trouble tickets for all customer inquiries both at the local and enterprise level.
- Responded to system trouble calls via telephone, remote access and e-mail.
- Created and edited both user accounts and mailboxes.
- Served as a point of contact for NIPRNET network user account requests.
- Troubleshot hardware and software for customers.
- Held Top Secret security clearance.
Education
Certificate of Technical Studies - Practical Nursing Program
Fayette County Career & Technical Institute
Uniontown, PA03-2021
Skills
- Customer service
- IOS
- Microsoft Office
- Remedy Action Request System
- Windows
- MacOs
- IOS
- Cash handling
- Problem solving
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills
Microsoft Office, Remedy Action Request System, NetIQ DRA, Windows, MacOs, iOS Programming 1 & 2, Java Programming, C++, Objective C
Military Service
United States Air Force, E3
Timeline
Market Associate
Mountain Market and Meats
01.2025 - Current
Store Manager
Mountain Pies
06.2024 - 12.2024
Secretary
Otto Brick
10.2023 - 06.2024
Golf Attendant, bartender
SUMMIT INN
04.2022 - 10.2023
Waitress/Bartender
Braddocks Inn
01.2017 - 08.2019
Waitress/Bartender
STONE HOUSE RESTAURANT
06.2012 - 05.2022
Communications Focal Point Technician
United States Air Force
01.2006 - 01.2010
Certificate of Technical Studies - Practical Nursing Program
Fayette County Career & Technical Institute