Juliet M. Groscost
York
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CBO Manager for LTAC CIRH line of business
Select Medical Specialty Hospital
02.2024 - Current
- Company Overview: The COB is located in Camp Hill, PA. We do the billing for all states within a central location.
- Responsible for the collections team for LTAC facilities in 46 states nationwide.
- The collectors are responsible to review the contracts by state and appeal when payment is not received within 60 days or per contract.
- The COB is located in Camp Hill, PA. We do the billing for all states within a central location.
Summer Camp Director
Penn Grove Retreat
08.2009 - Current
Manager of Patient Financial Services –Cash posting and Customer Service Call Center
Penn State Health
04.2021 - 12.2023
- Responsible for both the hospital and professional cash posting for all entities.
- Manager of 43 direct reports.
- Responsible for the customer service call center for both PSH Hershey and the PSH CMG call center thru July of 2023.
- Reorganization happened in Dec 2023 which eliminated my position under treasury team due to multiple managers.
Team Manager Patient Financial Services
Penn State Health
12.2015 - 04.2021
- Company Overview: Formerly Central Penn Management Group CPMG
- Responsible for Posting team and collections as well as AR functions of several large medical group practices with over 140+ providers.
- Familiar with multiple software PM applications such as Cerner PM, Revenue Manager, Allscripts PM, NextGen, Cerner ASP and Cerner Millenium.
- Responsible for monitoring Workflows and efficiency in the team.
- Communication with office managers to assist with improving data collection for reduced errors on first pass claims.
- Challenged with developing open communication among internal and external staff at the practice site locations.
- Formerly Central Penn Management Group CPMG
Office Manager
Leg Up Farm
Mt. Wolf
04.2013 - 12.2015
- Company Overview: This is a facility that is designed to assist children with special needs.
- Responsible for all aspects of billing, credentialing and contract negotiations for the rehab services.
- Was successful in reorganizing the authorization and billing process to be done in house with significant reduction in denials and collection ratio increased to 98%.
- Manages the front office teams as well as referral and intake coordinator for new business.
- Maintains all aspects of scheduling for the multi-specialty programs of PT, OT, ST and BH all under one facility.
- We see results because we have the unique atmosphere that engages and makes rehabilitation FUN and EXCITING for them.
- This is a facility that is designed to assist children with special needs.
Director of Practice Management
KeyMed Partners, Inc.
Camp Hill
07.2012 - 04.2013
- Coordination of billing staff for over 35 individual and group practices in PA, OH and NJ.
- Extensive knowledge of EHR and Practice Management software such as Kareo, E-clinical works and Medent CCS systems.
- Responsible to overall billing practices and denial management.
Manager of Patient Accounts
Orthopaedic & Spine Specialists
01.1999 - 01.2012
- Responsible for 25 direct reports in AR, Precert and checkout areas.
- Directly responsible for monthly collections of all professional billing services for physicians, rehab, imaging, podiatry and pain management.
- Worked very closely with insurance carrier and provider representative.
- Instrumental in contract negotiations and making sure we were paid at the correct negotiated rates.
- Worker's comp and auto negotiated billing.
- Handled all APPEALS for claims that did not process per policy and procedure.
- Managed the websites and access administrator for all the local sites.
- Navinet fluent.
- Able to get positive results with regards to patient complaints on service and billing matters.
Education
MBA - Heathcare Finance
Tulane University
01.2004
Associates Degree - Medical Billing
Yorktowne Business Institute
01.1985
Certification
Board Certified CMPE, ACMPE, 01/01/12, 08/31/16, Successfully completed the Essay portion of the exam and 50 hrs of continuing education.
Independent Coursework
Excel 2010 basic, Intermediate and advanced Certification, 04/01/13
Timeline
CBO Manager for LTAC CIRH line of business
Select Medical Specialty Hospital
02.2024 - Current
Manager of Patient Financial Services –Cash posting and Customer Service Call Center
Penn State Health
04.2021 - 12.2023
Team Manager Patient Financial Services
Penn State Health
12.2015 - 04.2021
Office Manager
Leg Up Farm
04.2013 - 12.2015
Director of Practice Management
KeyMed Partners, Inc.
07.2012 - 04.2013
Summer Camp Director
Penn Grove Retreat
08.2009 - Current
Manager of Patient Accounts
Orthopaedic & Spine Specialists
01.1999 - 01.2012
MBA - Heathcare Finance
Tulane University
Associates Degree - Medical Billing
Yorktowne Business Institute