Juno Bodner

I manage a small group of devoted animal lovers who TNR feral cats in the area as well as bottle feed orphaned kittens and foster and adopt out friendly former strays.

• Handled client communication including but not limited to: Care plans and estimates, end-of-life decisions, callbacks with lab results, collecting patient histories and going over discharges.
• Helped owners navigate end-of-life decisions, handling those conversations with empathy and grace.
• Communicated with doctors and other staff regarding patients and their care.
• Brainstormed ways to make the client experience as stress-free as possible
• Resolved owner complaints with empathy, resulting in increased loyalty and customer satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Helped with patient care such as restraint, walks, filling medications, etc.