Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juque Hamilton

Washington

Summary

Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Conduent Services
Houston
04.2023 - 12.2024
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Oversaw warranty counseling process to manage expense controls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Direct Support Professional

Royal Community Support
Cranford
03.2019 - 10.2022
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Security Officer

Securitas Security Services USA
Newark
09.2017 - 12.2019
  • Investigated all reported incidents of theft or vandalism on premises.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Education

High School Diploma -

Malcolm X Shabazz
Newark, NJ
06-2016

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Direct care
  • Behavior management
  • Medication administration
  • Communication skills
  • Problem solving
  • Record keeping

Timeline

Customer Service Representative

Conduent Services
04.2023 - 12.2024

Direct Support Professional

Royal Community Support
03.2019 - 10.2022

Security Officer

Securitas Security Services USA
09.2017 - 12.2019

High School Diploma -

Malcolm X Shabazz
Juque Hamilton