Justice Betancourt
Allentown,PA
Summary
Awarded a Meritorious Mast for exceptional administrative performance in the U.S. Marine Corps, demonstrating meticulous attention to detail and adherence to high standards. Recognized as a highly reliable and trusted professional by battalion leadership, frequently sought out for guidance, problem-solving, and critical support. Skilled in personnel record management, processing promotions and awards, and maintaining confidential documentation, consistently delivering excellence under pressure.
Overview
6
6
years of professional experience
Work History
Administrator
United States Marine Corps
Jacksonville, NC
04.2024 - 12.2026
- Managed and maintained personnel records, ensuring accuracy, confidentiality, and compliance with Department of Defense regulations
- Processed a wide range of administrative actions including promotions, awards, evaluations, leave requests, disciplinary documentation, and official correspondence
- Prepared, reviewed, and formatted reports, memoranda, briefings, and command-level documents for senior leadership
- Coordinated onboarding, training documentation, and separation paperwork to ensure smooth personnel transitions
- Utilized administrative systems and Microsoft Office tools to track personnel data, schedules, deadlines, and reporting requirements
- Served as primary point of contact for administrative inquiries, providing timely and professional support to service members and leadership
- Maintained highly organized digital and physical filing systems, improving efficiency and rapid retrieval of critical information
- Supported internal and external inspections and audits by ensuring all documentation met regulatory standards
- Earned a perfect score during administrative inspections, reflecting exceptional attention to detail, organization, and policy compliance
- Identified and corrected administrative discrepancies proactively to prevent delays and ensure operational readiness
- Managed competing priorities effectively while meeting strict deadlines in a fast-paced, high-pressure environment
- Demonstrated professionalism, discretion, and integrity when handling sensitive and confidential information
Customer Service Associate
Dollar Tree
Allentown, PA
04.2023 - 06.2023
- Provided courteous and efficient customer service, assisting shoppers with product inquiries and store navigation
- Operated cash registers and point-of-sale systems, accurately handling cash, credit, and debit transactions
- Maintained clean, organized, and well-stocked sales floor in accordance with company standards
- Assisted with stocking shelves, rotating merchandise, and setting up product displays
- Ensured accurate pricing, labeling, and signage throughout the store
- Processed returns and exchanges in compliance with store policies
- Monitored inventory levels and reported low stock or discrepancies to management
- Supported loss prevention efforts by maintaining awareness of store activity
- Worked collaboratively with team members to meet daily sales and operational goals
- Demonstrated reliability, flexibility, and professionalism during opening, closing, and peak business hours
Dietary Aide
Lehigh Valley Hospital- Cedar Crest
Allentown, PA
01.2023 - 03.2023
- Assisted in preparation and assembly of patient meal trays according to prescribed diets, portion control standards, and physician orders
- Delivered and retrieved meal trays in a timely manner while ensuring patient satisfaction and adherence to dietary restrictions
- Maintained compliance with hospital policies, food safety regulations, and infection control standards, including proper food handling and sanitation
- Ensured accuracy of patient diet orders, including special, therapeutic, and allergen-restricted diets
- Operated kitchen equipment safely and efficiently in a fast-paced healthcare environment
- Maintained cleanliness of kitchen, dining, and service areas in accordance with health department and hospital standards
- Communicated professionally with nursing staff, dietitians, and kitchen team members to ensure continuity of patient care
- Responded promptly and courteously to patient requests, concerns, and feedback
- Assisted with inventory management, stocking supplies, and monitoring expiration dates
- Demonstrated reliability, teamwork, and attention to detail while meeting strict meal service schedules
Crew Team Member
Wendys Fast Food
06.2022 - 11.2022
- Prepared and assembled menu items following Wendy’s quality standards, recipes, and food safety procedures
- Accurately fulfilled customer orders, ensuring speed, correctness, and presentation
- Operated drive-thru and front counter service while maintaining clear communication with customers and team members
- Followed proper food handling, temperature control, and sanitation practices to meet health code requirements
- Maintained cleanliness of kitchen equipment, prep areas, and customer spaces throughout shifts
- Assisted with opening and closing duties, including restocking, cleaning, and equipment checks
- Managed high-volume periods efficiently while maintaining attention to detail
- Supported team operations by assisting coworkers across multiple stations as needed
- Demonstrated reliability, punctuality, and a strong work ethic during scheduled shifts
Team Member
Taco Bell
Allentown, PA
11.2021 - 04.2022
- Provided friendly, accurate, and efficient customer service in a high-volume quick-service restaurant environment
- Prepared food items according to Taco Bell standards, ensuring quality, consistency, and proper portioning
- Operated cash registers and point-of-sale systems, accurately handling cash, credit, and digital transactions
- Maintained cleanliness and organization of workstations, dining areas, and kitchen in compliance with health and safety regulations
- Worked collaboratively with team members to ensure smooth operations during peak hours
- Followed food safety, sanitation, and hygiene guidelines to ensure customer and employee safety
- Assisted with restocking supplies, inventory rotation, and monitoring product freshness
- Handled customer concerns professionally and escalated issues appropriately when needed
- Demonstrated flexibility by assisting in multiple roles, including front counter, drive-thru, and food preparation
- Maintained punctuality, reliability, and a positive attitude while meeting performance expectations
Janitor
Dorney Park
Allentown, PA
06.2021 - 10.2021
- Maintained cleanliness of park facilities including restrooms, walkways, dining areas, and staff spaces throughout operating hours
- Performed routine cleaning, sanitation, and disinfecting of high-touch surfaces to ensure guest safety and hygiene
- Responded promptly to spills, waste, and sanitation needs to maintain a clean and welcoming environment
- Emptied trash and recycling receptacles and transported waste to designated disposal areas
- Monitored facility conditions and reported maintenance or safety concerns to supervisors
- Operated cleaning equipment and used cleaning chemicals safely and according to guidelines
- Assisted with park opening and closing procedures to ensure readiness for daily operations
- Worked efficiently in all weather conditions while maintaining productivity and attention to detail
- Provided courteous assistance to guests when needed, maintaining a professional and friendly demeanor
- Followed all park policies, safety procedures, and environmental standards
Education
High School Diploma -
Louis E. Dieruff High School
Allentown, PASkills
- Highly Reliable & Dependable Under Pressure
- Lead Administrative & Personnel Record Management
- Microsoft Office (Word, Excel, PowerPoint)
- Adaptable & Quick to Learn in Dynamic Environments
- Exceptional Problem-Solving & Critical Thinking
- Time Management & Task Prioritization
- Process Improvement & Workflow Optimization
- Attention to Detail & Accuracy
- Strong Work Ethic & Commitment to Excellence
- Effective Teamwork & Collaboration
- Customer Service
Preparation of professional reports, correspondence, memoranda, and briefings for leadership
Certified proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and productivity applications
Data entry, database management, and digital filing system organization
Scheduling, calendar management, and task coordination to meet deadlines consistently
Regulatory compliance, confidentiality, and audit readiness (earned perfect score during inspections)
Process improvement and workflow optimization through technology and organization
Exceptional customer service and relationship-building skills across fast food, retail, and healthcare environments
Clear, professional communication with customers, peers, and leadership
Conflict resolution and problem-solving under pressure
Patient-focused care and sensitivity to individual needs (hospital dietary aide experience)
Ability to interact effectively with diverse populations in high-stress situations
Food preparation, assembly, and portion control with attention to quality and presentation (Wendy’s, Taco Bell, Dietary Aide)
Knowledge and adherence to special, therapeutic, and allergen-restricted diets
Strong understanding of food safety, sanitation, and hygiene standards in compliance with regulatory guidelines
Operation of kitchen equipment and POS systems, ensuring accurate orders and efficient service
Maintaining workflow efficiency during high-volume periods without sacrificing quality
Cash handling, register operation, and transaction accuracy (Dollar Tree, fast food experience)
Stocking, inventory monitoring, and rotation for product freshness and availability
Merchandising, pricing, and signage accuracy to maximize sales and customer satisfaction
Awareness of loss prevention and store security measures
Adapting quickly to fast-paced retail environments while maintaining accuracy and professionalism
Comprehensive cleaning, sanitation, and upkeep of high-traffic areas (Dorney Park, hospital)
Waste management, recycling, and responsible disposal practices
Operation of cleaning equipment and adherence to workplace safety standards
Maintaining clean, organized, and welcoming environments for guests, staff, and patients
Attention to detail and proactive maintenance to prevent hazards or inefficiencies
Highly reliable, punctual, and committed to excellence across all tasks
Strong ability to multi-task and prioritize under pressure in fast-paced environments
Team-oriented, flexible, and willing to assist coworkers across multiple roles
Adaptability to changing procedures, schedules, and priorities
Strong work ethic, professionalism, and dedication to continuous improvement
Demonstrated accountability, integrity, and discipline in both leadership and support roles
Timeline
Administrator
United States Marine Corps
04.2024 - 12.2026
Customer Service Associate
Dollar Tree
04.2023 - 06.2023
Dietary Aide
Lehigh Valley Hospital- Cedar Crest
01.2023 - 03.2023
Crew Team Member
Wendys Fast Food
06.2022 - 11.2022
Team Member
Taco Bell
11.2021 - 04.2022
Janitor
Dorney Park
06.2021 - 10.2021
High School Diploma -
Louis E. Dieruff High School