Justice Betancourt
Allentown,PA
Summary
Awarded a Meritorious Mast for exceptional administrative performance in the U.S. Marine Corps, demonstrating meticulous attention to detail and adherence to high standards. Recognized as a highly reliable and trusted professional by battalion leadership, frequently sought out for guidance, problem-solving, and critical support. Skilled in personnel record management, processing promotions and awards, and maintaining confidential documentation, consistently delivering excellence under pressure.
Overview
6
6
years of professional experience
Work History
Administrator
United States Marine Corps
04.2024 - 12.2026
- Managed and maintained personnel records, ensuring accuracy, confidentiality, and compliance with Department of Defense regulations
- Processed a wide range of administrative actions including promotions, awards, evaluations, leave requests, disciplinary documentation, and official correspondence
- Prepared, reviewed, and formatted reports, memoranda, briefings, and command-level documents for senior leadership
- Coordinated onboarding, training documentation, and separation paperwork to ensure smooth personnel transitions
- Utilized administrative systems and Microsoft Office tools to track personnel data, schedules, deadlines, and reporting requirements
- Served as primary point of contact for administrative inquiries, providing timely and professional support to service members and leadership
- Maintained highly organized digital and physical filing systems, improving efficiency and rapid retrieval of critical information
- Supported internal and external inspections and audits by ensuring all documentation met regulatory standards
- Earned a perfect score during administrative inspections, reflecting exceptional attention to detail, organization, and policy compliance
- Identified and corrected administrative discrepancies proactively to prevent delays and ensure operational readiness
- Managed competing priorities effectively while meeting strict deadlines in a fast-paced, high-pressure environment
- Demonstrated professionalism, discretion, and integrity when handling sensitive and confidential information
Customer Service Associate
Dollar Tree
04.2023 - 06.2023
- Provided courteous and efficient customer service, assisting shoppers with product inquiries and store navigation
- Operated cash registers and point-of-sale systems, accurately handling cash, credit, and debit transactions
- Maintained clean, organized, and well-stocked sales floor in accordance with company standards
- Assisted with stocking shelves, rotating merchandise, and setting up product displays
- Ensured accurate pricing, labeling, and signage throughout the store
- Processed returns and exchanges in compliance with store policies
- Monitored inventory levels and reported low stock or discrepancies to management
- Supported loss prevention efforts by maintaining awareness of store activity
- Worked collaboratively with team members to meet daily sales and operational goals
- Demonstrated reliability, flexibility, and professionalism during opening, closing, and peak business hours
Dietary Aide
Lehigh Valley Hospital- Cedar Crest
01.2023 - 03.2023
- Assisted in preparation and assembly of patient meal trays according to prescribed diets, portion control standards, and physician orders
- Delivered and retrieved meal trays in a timely manner while ensuring patient satisfaction and adherence to dietary restrictions
- Maintained compliance with hospital policies, food safety regulations, and infection control standards, including proper food handling and sanitation
- Ensured accuracy of patient diet orders, including special, therapeutic, and allergen-restricted diets
- Operated kitchen equipment safely and efficiently in a fast-paced healthcare environment
- Maintained cleanliness of kitchen, dining, and service areas in accordance with health department and hospital standards
- Communicated professionally with nursing staff, dietitians, and kitchen team members to ensure continuity of patient care
- Responded promptly and courteously to patient requests, concerns, and feedback
- Assisted with inventory management, stocking supplies, and monitoring expiration dates
- Demonstrated reliability, teamwork, and attention to detail while meeting strict meal service schedules
Crew Team Member
Wendys Fast Food
06.2022 - 11.2022
- Prepared and assembled menu items following Wendy’s quality standards, recipes, and food safety procedures
- Accurately fulfilled customer orders, ensuring speed, correctness, and presentation
- Operated drive-thru and front counter service while maintaining clear communication with customers and team members
- Followed proper food handling, temperature control, and sanitation practices to meet health code requirements
- Maintained cleanliness of kitchen equipment, prep areas, and customer spaces throughout shifts
- Assisted with opening and closing duties, including restocking, cleaning, and equipment checks
- Managed high-volume periods efficiently while maintaining attention to detail
- Supported team operations by assisting coworkers across multiple stations as needed
- Demonstrated reliability, punctuality, and a strong work ethic during scheduled shifts
Team Member
Taco Bell
11.2021 - 04.2022
- Provided friendly, accurate, and efficient customer service in a high-volume quick-service restaurant environment
- Prepared food items according to Taco Bell standards, ensuring quality, consistency, and proper portioning
- Operated cash registers and point-of-sale systems, accurately handling cash, credit, and digital transactions
- Maintained cleanliness and organization of workstations, dining areas, and kitchen in compliance with health and safety regulations
- Worked collaboratively with team members to ensure smooth operations during peak hours
- Followed food safety, sanitation, and hygiene guidelines to ensure customer and employee safety
- Assisted with restocking supplies, inventory rotation, and monitoring product freshness
- Handled customer concerns professionally and escalated issues appropriately when needed
- Demonstrated flexibility by assisting in multiple roles, including front counter, drive-thru, and food preparation
- Maintained punctuality, reliability, and a positive attitude while meeting performance expectations
Janitor
Dorney Park
06.2021 - 10.2021
- Maintained cleanliness of park facilities including restrooms, walkways, dining areas, and staff spaces throughout operating hours
- Performed routine cleaning, sanitation, and disinfecting of high-touch surfaces to ensure guest safety and hygiene
- Responded promptly to spills, waste, and sanitation needs to maintain a clean and welcoming environment
- Emptied trash and recycling receptacles and transported waste to designated disposal areas
- Monitored facility conditions and reported maintenance or safety concerns to supervisors
- Operated cleaning equipment and used cleaning chemicals safely and according to guidelines
- Assisted with park opening and closing procedures to ensure readiness for daily operations
- Worked efficiently in all weather conditions while maintaining productivity and attention to detail
- Provided courteous assistance to guests when needed, maintaining a professional and friendly demeanor
- Followed all park policies, safety procedures, and environmental standards
Education
High School Diploma -
Louis E. Dieruff High School
Allentown, PASkills
- Highly Reliable & Dependable Under Pressure
- Lead Administrative & Personnel Record Management
- Microsoft Office (Word, Excel, PowerPoint)
- Adaptable & Quick to Learn in Dynamic Environments
- Exceptional Problem-Solving & Critical Thinking
- Time Management & Task Prioritization
- Process Improvement & Workflow Optimization
- Attention to Detail & Accuracy
- Strong Work Ethic & Commitment to Excellence
- Effective Teamwork & Collaboration
- Customer Service
Timeline
Administrator
United States Marine Corps
04.2024 - 12.2026
Customer Service Associate
Dollar Tree
04.2023 - 06.2023
Dietary Aide
Lehigh Valley Hospital- Cedar Crest
01.2023 - 03.2023
Crew Team Member
Wendys Fast Food
06.2022 - 11.2022
Team Member
Taco Bell
11.2021 - 04.2022
Janitor
Dorney Park
06.2021 - 10.2021
High School Diploma -
Louis E. Dieruff High School